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Claim loophole denial
I have had my dog, Stella, insured with ASPCA since I got her in 2012. On 10/19/18 I decided to upgrade my coverage to a newly filed and available plan. I recently filed a claim for Stella for a dental infection. She was also treated for dental infection back in 2017. The company has denied my claim, stating that my original coverage was cancelled on 10/19/18 and new coverage began on 10/20/18. After being a loyal customer with uninterrupted coverage for over 12 years, they are using this as a loophole to deny coverage. And of course at Stella’s age, I can’t really move her to another insurer. Beyond unethical and so disappointing.
Insurer: ASPCA
By: Lauren
Denied based on their error
AKC Pet Insurance denied all claims related to the condition that led to my dog's death (bowel obstruction) because they had paid me $10 for when I took him to the vet when he was vomiting a few months ago. The vet took X-rays at that time and found no obstruction. Their customer service representative provided no recourse and left me with over $10,000 of bills for a very traumatic experience that ended in my beloved young dog's death. They claim that they cannot revise the previous claim because it has been "finalized."
Insurer: AKC
By: Hannah
Easy
It was very easy to get the policy completed online. My first claim was processed quickly.
Insurer: Fetch
By: customer
Best choise ever.
If looking for insurance, this is the best choice. Have been having this pet insurance for a while now with no regrets.
Unknown Cause to exercise intolerance
Pets Best provided great service and quickly processed my many claims. I received 90% back from all bills. I highly recommend this insurance for your pet.
Trupanion has been a Godsend
Trupanion has been a Godsend I signed up for Trupanion back in like, 2017...back when nowhere near as many pet insurance companies existed. I chose them because at the time, they were the only one I could find that covered 90% of costs after deductible. I was in my mid 20s and pretty broke, but the idea of not staying 100% on top of my dog's health was unimaginable to me - she's my whole world. Signing her up with Trupanion was the best decision I could have made. They have consistently covered her ailments without fail, they pay out in a timely manner, they have terrific customer service, and my monthly premium has increased gradually over the years at a totally acceptable rate. I feel so lucky that I was smart enough to sign up my dog when I did and I'm so so so happy with Trupanion and the service they provide. You guys are the best and I really hope you keep the affordable and fair business practices I've been able to experience. Insurance companies suck and continue to get worse....but Trupanion has been the exact opposite. My girl Stella is 13 now, and I've continued to submit claims regularly and Trupanion continues to cover her medical conditions. I truly believe Stella is doing as well as she is because of Trupanion - I simply could not have afforded to stay as committed to her healthcare as I have without it.
Insurer: Trupanion
By: Corinne Sobolewski
Quick turnaround
Received money quickly and it was so easy to put in the claim. It’s nice to know we have coverage.
Senior dog care
Pets Best has allowed me to provide the best possible care for my senior dog. I do not have to be afraid of the vet bills incurred in keeping her healthy and happy as she ages. Thank you, Pets Best
Insurer: Pets Best
By: BARBARA
I was happy that when I first called to…
I was happy that when I first called to get a quote some of my Rabbits information was still there so on the second call I have NO COMPLAINTS.
Insurer: Nationwide
By: Pac
Rescue Animal
Dear Alexis, I appreciate you taking the time to explain Trupanion’s policy regarding pre-existing conditions. I completely understand that insurance is designed for unexpected events and that your company must apply policies fairly to all members. However, I want to clarify that Girly was found in critical condition on the side of the highway. At the time, we had no prior history of her medical condition—we simply acted out of compassion to save her life. When we made the decision to keep her and provide her with proper care, we sought insurance coverage, believing that organizations like yours would consider the unique nature of such rescues. While I respect the need for fairness in the industry, cases like Girly’s highlight a gap in support for rescued animals who have no prior medical records. It is disheartening that, despite our best efforts to do the right thing, we are left without assistance in helping her recover fully. I truly hope that in the future, companies like Trupanion will support rescued animals in similar situations. Sincerely, Thalia
Insurer: Trupanion
By: Nieve Powers