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My Excellent Agent
It was my great fortune to reach Amanda when I called Fetch to ask questions about enrolling my one-year old Bouvier in their insurance program. Amanda answered all of my questions quickly & expertly & explained my options in detail. I am thrilled to have my pup with Fetch! And that is truly thanks to Amanda & her expert knowledge of Fetch’s policies & wellness options. Everything was made perfectly clear. Many thanks, Amanda!
Insurer: Fetch
By: ML Campbell
Ease of decision
The wonderful help I was given and all my questions answered.
Insurer: Trupanion
By: Shirley Johnson
Wonderful pet insurance!
Very easy to submit a claim and the EOB was very easy to understand. Super quick same day claim processing! Pretty amazing. Reimbursement was immediate as well! Very impressed with this insurance.
Insurer: Embrace
By: Vanessa S.
Embrace seems great!
I just signed up with Embrace and feel that the customer service was excellent and that they offer many more tiers and options than other pet insurance companies.
Insurer: Embrace
By: Joan Johnson Miller
Strongly dislike policy coverage changed to 80% and that our existing policy was extended to our new dog
Strongly dislike that the policy changed to 80% coverage for the same price of our existing one that is at 100% coverage for our other dog. It would have been great as a 15 yr customer that you all honor our existing policy for our new pup given our customer loyalty and legacy. Greatly disappointed and ask that extend our existing policy to our new dog.
Insurer: Nationwide
By: Customer
I am extremely disappointed with the…
I am extremely disappointed with the handling of my pet insurance claim. My dog, oscar recently suffered an ACL tear, which I was informed by a customer service representative would be covered. However, despite submitting all the necessary medical records from 2023, my claim was denied because of a previous ACL tear in 2021. This decision is frustrating, especially given the assurances I received from your staff when I initially called. The information provided to me earlier did not align with the final decision, and I feel that the denial of my claim is unfair and does not reflect the coverage I was promised. It’s disheartening to deal with such inconsistencies when I was simply trying to provide the best care for my dog. I hope the company will take this feedback seriously and reconsider the way it handles claims like mine in the future.
Insurer: ASPCA
By: Abbie
They take forever to process a claim
They take forever to process a claim. They will look for a reason to deny it.
Insurer: MetLife
By: Sheena Bindra
Quick response with my Pet’s insurance…
Quick response with my Pet’s insurance claim
Insurer: Fetch
By: Diane
Professional
Professional, courteous and exceptional service to explain the insurance process for a new pet. The answers to my questions were informative to the point that I subscribed to a new insurance policy. The agent in charge was excellent
Insurer: Nationwide
By: Sanjeev Bhavnani