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Prompt and Professional
Submitted a claim and Spot was prompt and professional. No issues at all.
Insurer: Spot
By: Ozzie Fishman
I have been with ManyPets US for years
I have been with ManyPets US for years, and was generally overall happy with them. Until this morning. I got an email from them that they are transferring my policy to Odie, a company that has a litany of 1 star reviews, for both premiums and claim times. Even getting in touch with Odie seems to be useless. My dog was diagnosed with a pre-existing condition that I was confident about, given I had Many Pets backing me and now I am in the dark. No one other than AKC will cover her conditions, given a 12 month waiting period. Many Pets has left their members, who paid quite a lot of money, with a choice of no coverage or coverage with a substantially sub-par company. Shame on you Many Pets.
Insurer: ManyPets
By: D Landi
Don't cover regular claims
going to move to another provider - they don't cover regular claims
Insurer: Fetch
By: Liza Avr
Deeply frustrated
I am writing to express my deep disappointment with how my claims were handled. As a responsible pet owner, I chose your company expecting reliable support during difficult times. However, the denial of my claim has left me frustrated and questioning the value of the coverage I purchased. The issue with my pet did not start until months after we purchased the insurance, so we fully believed we were eligible for coverage. There was no attempt to simply take advantage of the insurance—we enrolled because we wanted to ensure our pet had the best care possible. Unfortunately, the claims denial has made it feel as though the protection we signed up for was not actually there when we needed it most. Your company promotes having the “most comprehensive pet insurance,” yet our experience has not reflected that promise. How does this level of service align with the coverage you claim to provide? From my experience, it looks like your policy was crooked—designed to collect premiums while avoiding legitimate payouts. Pets are family, and when pet owners turn to insurance for help, they deserve fairness and compassion—not unexpected roadblocks. I hope you will take this feedback seriously and consider how you can better support the pet owners who rely on you.
Insurer: Fetch
By: Guyana
Worth it and easy!
We've had them for years. They've saved us a fortune over time, but like any insurance you have to be savvy and keep track. The claim process is simplicity itself, and though I truly hope that I don't get my money's worth each year, with my older cats it's paid for itself time and again.
Insurer: Embrace
By: Terry Reilly
Im paying this insurance for years It…
Im paying this insurance for years It was my understanding wellcare and medications are covered and you are reimbursing me $17.00 out of a $250.00 preventive medication. Tell me where I could buy this for $17. I will be looking for other insurance.
Insurer: ManyPets
By: Linda Salvio
Rachel was very helpful
Rachel was very helpful. The claim was done so fast with no hassles at all. I am so happy i have this for my fur baby!
Insurer: Fetch
By: Peggy B
We had a very good experience with…
We had a very good experience with Nationwide pet insurance for our previous dog. The website was very easy to navigate.
Insurer: Nationwide
By: customer
Company very very difficult to deal…
Company very very difficult to deal with over claims. They are always looking for reasons not to pay and take an excessive amount of time.
Insurer: ManyPets
By: Graham Mays
Why I went with fetch
Amanda was very friendly and helpful. Talking to her made me decide to go with Fetch for my new puppy. Thanks again Amanda
Insurer: Fetch Canada
By: Stephanie