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Pet parents across the U.S. and Canada have left over 217,980 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Easy to work with
I like working with the Embrace Pet Insurance adjusters and team. They are easy to talk to via email and on the phone.
Insurer: Embrace
By: Sonja
predictable insurance at a good price
With my previous dog, I had VPI insurance, and was extremely dissatisfied with it. The reimbursements were arbitrary and pitifully small, and the rate increases after she had several claims were enormous. So, I dropped the insurance when she was about 3 years old, and paid out of pocket for her rest of her life. With my current dog, I’ve signed up with Embrace pet insurance, and so far I’m very pleased. The reimbursements are totally predictable (you choose the percent of the bill to be paid, based on your premium level and annual deductible), and they promise not to increase rates based on any claims that you make. That doesn’t mean rates won’t ever increase… they do allow for increases based on age of the dog and inflation… but it does mean that if my dog has 3 claims in a year, her premium rate won’t double or triple at the next renewal, like they did with VPI. So far I’m very happy with Embrace, and anticipate staying with them for the life of my dog.
Insurer: Embrace
By: Debra
Excellent Customer Service
I have been impressed with Trupanion's fast response when I submit a claim and their Customer Service when I have called with a question. When I submit a claim, I get an emailed confirmation right away. When they are reimbursing me, I get an email with the amount and the check arrives within a week. I did get preauthorization when my dog had knee surgery which helps on processing additional related claims and reimbursement.
Insurer: Trupanion Canada
By: Marie
Excellent Customer Service
I have been impressed with Trupanion's fast response when I submit a claim and their Customer Service when I have called with a question. When I submit a claim, I get an emailed confirmation right away. When they are reimbursing me, I get an email with the amount and the check arrives within a week. I did get preauthorization when my dog had knee surgery which helps on processing additional related claims and reimbursement.
Insurer: Trupanion
By: Marie
Great Service
We use this ASPCA insurance for both of our dogs and they have given us great service!
Insurer: ASPCA
By: Laurie
The customer service is Purrfect!
We have many pets, and put off buying pet insurance for years because it seemed so overwhelming. When it came time to make a decision, the people at Embrace were very patient answering all of our questions. We decided to purchase insurance with Embrace, and have been pleased with their customer service. Recently one of our cats had an emergency situation with a blocked urethra and required several nights stay in the ER as well as daytime care at the vets office. At the same time one of other cats hurt his paw. All of our claims were processed efficiently and timely!
Insurer: Embrace
By: Donna
We are impressed and happy with Trupanion
Our pup had suspected elbow displasia and TRUPANION covered the arthoscopy and follow up testing exactly as they claimed in their policy with us. They responded quickly and our benefit was paid very promptly. This is the first dog we have had pet insurance for and we are very happy we signed up AND with Trupanion.
Insurer: Trupanion Canada
By: Peg
We are impressed and happy with Trupanion
Our pup had suspected elbow displasia and TRUPANION covered the arthoscopy and follow up testing exactly as they claimed in their policy with us. They responded quickly and our benefit was paid very promptly. This is the first dog we have had pet insurance for and we are very happy we signed up AND with Trupanion.
Insurer: Trupanion
By: Peg
Happy with support
I have not had pet insurance before but was recommended to Trupanion by both a friend. Trupanion was quick to respond to my pet's claim/injury. In fact pre-approved the claim so I only had to pay my vet directly for the deductible and co-pay. Trupanion even called me on a Sunday afternoon to confirm pre-approval of the claim. Plus they've been quick to process claims for additional services arising from this injury. We've been very happy to date.
Insurer: Trupanion Canada
By: Jennifer
Happy with support
I have not had pet insurance before but was recommended to Trupanion by both a friend. Trupanion was quick to respond to my pet's claim/injury. In fact pre-approved the claim so I only had to pay my vet directly for the deductible and co-pay. Trupanion even called me on a Sunday afternoon to confirm pre-approval of the claim. Plus they've been quick to process claims for additional services arising from this injury. We've been very happy to date.
Insurer: Trupanion
By: Jennifer