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Great service new member
I have only started using embrace. I do wish I would have known about them when I got my other dog. I was in a contract with a horrible vet and O believe if I could have chosen my vet she would still be alive. The conveince of picking my own vet is great and I use an app on my phone to scan the bills in which makes it easy to send.
Insurer: Embrace
By: Katie
Outstanding Service
On Aug 29 I adopted a cat, Buster, from Northeast Animal Shelter. A week after bringing him home he was being admitted to the Massachusetts Veterinary Referral Hospital with upper respiratory issue/ possible lung issue. While sitting in the hospital waiting for Buster to be examined, I remembered at the time of adoption, NEAS advised we get a month free insurance with Trupanion Pet Insurance. I called Trupanion, on Aug 06 at around 9pm, and advised my cat was being seen and evaluated for difficulty breathing and I was wondering if this is something they would cover. Brendan, the representative that I was speaking to, was very caring and compassionate and advised he was going to start a pre-approval and I should have an answer by 7am the following morning. I received a call the first the next morning advising they are working on obtaining an estimate from the hospital and will provide me with an answer shortly. About two hours later, they called back and advised my pre-approval was approved. Buster remained in the hospital for a few days and was discharged on 09/09/2015 at 7:00pm; with a final diagnosis was feline asthma. The hospital submitted a statement and a claim form for me to Trupanion for reimbursement. On 09/10/2015 in the afternoon, I received an e-mail from Trupanion advising my claim was approved and a check was mailed out to my address. Buster’s hospital bill was $2670.12 and I was being reimbursed by Trupanion in the amount of $2,003.26. This was an emotionally and financially stressful situation I was in and I am so incredibly pleased and thankful with Trupanion. Everyone representative I had the pleasure speaking with was friendly, courteous, compassionate & caring. They treated my pet’s illness as though it was one of their own. Their response time was astonishing, they received my claim form and had my reimbursement check mailed out in less than 24 hours.
Insurer: Trupanion Canada
By: Angela
Outstanding Service
On Aug 29 I adopted a cat, Buster, from Northeast Animal Shelter. A week after bringing him home he was being admitted to the Massachusetts Veterinary Referral Hospital with upper respiratory issue/ possible lung issue. While sitting in the hospital waiting for Buster to be examined, I remembered at the time of adoption, NEAS advised we get a month free insurance with Trupanion Pet Insurance. I called Trupanion, on Aug 06 at around 9pm, and advised my cat was being seen and evaluated for difficulty breathing and I was wondering if this is something they would cover. Brendan, the representative that I was speaking to, was very caring and compassionate and advised he was going to start a pre-approval and I should have an answer by 7am the following morning. I received a call the first the next morning advising they are working on obtaining an estimate from the hospital and will provide me with an answer shortly. About two hours later, they called back and advised my pre-approval was approved. Buster remained in the hospital for a few days and was discharged on 09/09/2015 at 7:00pm; with a final diagnosis was feline asthma. The hospital submitted a statement and a claim form for me to Trupanion for reimbursement. On 09/10/2015 in the afternoon, I received an e-mail from Trupanion advising my claim was approved and a check was mailed out to my address. Buster’s hospital bill was $2670.12 and I was being reimbursed by Trupanion in the amount of $2,003.26. This was an emotionally and financially stressful situation I was in and I am so incredibly pleased and thankful with Trupanion. Everyone representative I had the pleasure speaking with was friendly, courteous, compassionate & caring. They treated my pet’s illness as though it was one of their own. Their response time was astonishing, they received my claim form and had my reimbursement check mailed out in less than 24 hours.
Insurer: Trupanion
By: Angela
Only go by "codes"
My dog was impaled on a large branch in a creek. She had a hole in her belly the size of a quarter. The animal hospital had to operate on her overnight. They made a five inch incision to clean the wound and make sure there was no perforation of her stomach, and they installed a drain tube. The bills were over $1500. VPI/Nationwide treated it as a routine laceration and paid only $375. They said I couldn't talk to a medically trained reviewer, but could only talk to customer service, who would only talk about the "code." for laceration. They told me to go talk to my state insurance commissioner if I had a problem with it.
Insurer: Nationwide
By: Smith
Love Trupanion!
Trupanion is the one of the best investments I have made in assuring the health of my pet. Their staff is professional, courteous, knowledgeable, and highly skilled in customer relations. My medical bill reimbursements are always handled in a quick and efficient manner. You can call them 24/7 and always get a "real"person on the other end. I highly recommend Trupanion Pet Insurance!
Insurer: Trupanion Canada
By: Linda
Love Trupanion!
Trupanion is the one of the best investments I have made in assuring the health of my pet. Their staff is professional, courteous, knowledgeable, and highly skilled in customer relations. My medical bill reimbursements are always handled in a quick and efficient manner. You can call them 24/7 and always get a "real"person on the other end. I highly recommend Trupanion Pet Insurance!
Insurer: Trupanion
By: Linda
VPI member for years
My 2 year old German Shepherd decided to eat a nerf bat and of course he needed emergency surgery to remove it. VPI paid the claim within a couple of weeks of me submitting the claim. I'm so happy I decided to get him insured! VPI covered exactly what was in my policy. Now years later, he has developed epilepsy. A 2 day stay in the hospital, neurologist bill, tests and meds was $1,400. I only wish the maximum benefit for epilepsy was higher than $300. His meds run that much for a month supply! Overall, I am very pleased with the service.
Insurer: Nationwide
By: Robin
outstanding pet insurance
Trupanion is outstanding pet insurance. I would recommend them to anyone with a pet. They are more responsive and faster pay than my own health insurance. They have been worth every penny I have spent on my dogs insurance. Keep us the GREAT work!
Insurer: Trupanion Canada
By: jeff
outstanding pet insurance
Trupanion is outstanding pet insurance. I would recommend them to anyone with a pet. They are more responsive and faster pay than my own health insurance. They have been worth every penny I have spent on my dogs insurance. Keep us the GREAT work!
Insurer: Trupanion
By: jeff
Wonderful
Embrace Insurance is the best. Having a insurance makesMe feel so much better taking my cat to the vets. He has had so many problems since I got him from a Breeder at 3 months. Cisco is finally back on the well Track after all the vet visits. He has been one sick Cat. Not recommending his breeder. The monthly fee I pay to Embrace is nothing compared to His vet bills. So glad I have Embrace Insurance.
Insurer: Embrace
By: Peggy