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Pets Worst Insurance
This company is a complete SCAM, they don’t answer the phone EVER, DON’T respond to emails after the first claim and deny EVERYTHING! Don’t bother falling for the bs advertising you see, it’s just that BS! They take you $ and tell you to read your EOB. Contact California Board of Insurance and NAPHIA to have them investigated so they can be shut down! They’re robbing people blind.
I should have read trustpilot before signing up
I should have read trustpilot before signing up. My biggest beef was that this company is impossible to reach! I had to call them to fix something on my policy. After many, many phone calls at various times during the day, I finally realized no one was ever going to answer. Each time you are told your call will be answered in 30 to 40 minutes, but at the end of 40 minutes the call disconnects. No customer service means a lot to me. There is 0 here.
Insurer: Pets Best
By: Jill Anderson
I am satisfied with the service provide
I am satisfied with the service provide
Insurer: ASPCA
By: Junaid Sheikh
Trupanion is our HERO!
I hope my dog, Bentley never needs the services of Trupanion, however, life happens and we have had coverage for our 2 dogs through Trupanion for many years. I like the advantages covered in their 90/10 program and it is worth every penny for the feeling I get knowing my dog will never have to suffer because I can't afford to pay for a sick visit during my retirement. Our dog got sick with nausia and throwing up for no apparent reason. We got in as soon as we called and my vet filed with Trupanion before we ever left the Vet. We knew by the following day what we owed and what Trupanion paid. We were more than pleased with the amount covered.
Insurer: Trupanion
By: Gail
Amazing customer service
The service representative that I talked to was very knowledgeable. She was able to guide me through everything very friendly. I did get disconnected from her and she called me back, which I thought was extremely nice.
Insurer: Nationwide
By: Stephanie Ranee Rawlings
It was a good experience
It was a good experience
Insurer: Nationwide
By: Gigi Jones
It is so nice that this company DOES…
It is so nice that this company DOES WHAT THEY SAY!!!! Incredibly fast and hassle free!
Insurer: MetLife
By: C.Albus
Easy to use this insurance
Easy to use this insurance. Paid vet directly so no paperwork or having to pay up front then wait for reimbursement
Insurer: Trupanion
By: Tammy
I purchased Embrace Pet insurance for my German Shepherd dogs
I purchased Embrace Pet insurance for two of my dogs six months ago. I researched a lot of companies and settled on Embrace. They seemed to have the best coverage for the price. The person that I signed up with on the phone originally said that they wouldn't cover any illness unless I had a Wellness Check done on my dogs. I thought that was silly considering they weren't sick, but whatever. He also told me that any accidents & injuries would be covered immediately (as in, the next day). Well, the next day, my German Shepherd sliced one of his paw pads really badly, so I made an appointment with my vet for the following day. By the time I got to the vet, a large portion of his paw pad had completely fallen off from the cut and he wasn't limping anymore. I was thankful. He was fine. I decided to go ahead and have a wellness check done since we were there. Embrace did not cover the injury because he had a wellness check and because there was supposedly a 14-day waiting period. Then I called Embrace and spoke to Derrick who checked into it and said that an accident should have been covered immediately and he would resubmit the claim. Today, I received an email from Embrace stating that they would not cover the accident because there was a 30-day waiting period. These guys should really learn about the company they work for and get their stories straight. They also said that the vet's notes said that my mere 2-year-old German Shepherd had some tarter build-up and so that is now a pre-existing condition and they won't cover any dental for him if he has a problem. The paw pad of course, is not a pre-existing condition. And because the vet prescribed a parasite medication, they won't cover anything having to do with a parasite for at least 12 months. I mean, seriously? This is not how businesses should be run. I spend a lot of money on pet insurance and this company is full of a bunch of liars and scam artists. And when I was telling two of my friends about this today, they said that they had a similar experience and decided pet insurance was too expensive and cancelled their policy. When I told them that the company I was talking about was Embrace, they said, "That's the one we had!" So, that clinched it. I'm not nuts. That was enough for me and I have decided to cancel my policies with this company and will be seeking insurance elsewhere (probably the one I have for my other dog, PetFirst with MetLife). I hope this review was helpful for people. I really do not recommend this company at all. And, btw, this is only the second one-star review I have ever given to anyone, so this is legitimately bad in my opinion.
Insurer: Embrace
By: Jamie Kirkpatrick