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Pet parents across the U.S. and Canada have left over 216,890 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Excellent Customer Service
Over a period of several days, my little King Charles Cavalier, Sadie, gradually refused to eat or drink. I took her in to her veterinarian where they hospitalized her over the weekend. They couldn't immediately find the reason, so they conducted a series of lab tests to find the root cause of the problem. As a senior citizen, I panicked at the potential skyrocketing of costs for her care but this paled over the thought of losing my Sadie. Because I'd interacted with the Embrace staff in in the past in which their Customer Care Department had been super helpful, I knew deep down that somehow I would get help with the costs. Embrace came through with covering the costs per the terms of the policy. Reimbursement was made in a very timely fashion. I'd like to add that a few years ago when I was researching pet insurance companies, I asked my veterinarian which company they recommended. They said "Embrace" without hesitation for their efficiency and immediacy in handling claims. Good customer service has always been important to me so I have no regrets with my choice. Thank you Embrace Customer Care!
Insurer: Embrace
By: Luella
Embrace Pet Insurance gives us peace of mind.
My wife and I have male long haired German Shepherd. We enrolled him in Embrace to cover a serious injury should it occur. We are very happy with Embrace and especially their customer service which is excellent. We trust them and have had only positive experiences in our claim handling. They are top shelf!
Insurer: Embrace
By: Pierre
Pet claim went smooth
No problem uploading claim for review and payment
Insurer: Pets Best
By: Chuck
Thought I was covered, but....
Out of a $356 bill they only paid me $2.25. Went in for urgent care, but they claimed that everything was elective or "routine" care. They SUCK!!!! ENDING My coverage as would rather put the money into a Money market fund JIC I need it for my fur baby.
Insurer: Pets Best
By: Paul
New Puppy owner is very happy I found you
My puppy didn't feel well and I got a $990 bill, I asked the vet which Insurance they would recommend, I researched ASPCA and liked their reviews and prices but not till I needed to use it was I impressed. Quick claim submitting and getting reimbursed was very easy. I even got a call and a card asking how my Rocco was feeling. VERY CARING COMPANY! I have recommended to all my friends with 4 legged babies.
Insurer: ASPCA
By: Donna
Awesome
Having Embrace Pet Insurance has been extremely useful for keeping my furry family healthy and happy. The turn around for claims decision is literally done in a day or two. I have had nothing but excellent service from them, definitely recommend it.
Insurer: Embrace
By: Mercedes
Excellent
Quick and easy reimbursement, great coverage, and excellent customer service.
Insurer: Healthy Paws
By: Zoe
Efficient and caring
I am very happy how ASPCA handles claims and does follow up phone calls for my two pups who are now over 10 years old.
Insurer: ASPCA
By: Annie
Thankful for Embrace's help
We were on holiday and our pup had a cherry eye pop. Unfortunately, upon examination, it required surgery. While our pup was under they checked on the eye glands of his other eye and found that it was going to pop as well so they tacked that eye as well. Embrace helped us make this unexpected expense more manageable. Also, the process to submit the claim with Embrace was quick and easy. The turnaround time in which we received our claim payment was fast. We're very happy with the support and coverage provided by Embrace's staff and our policies. (We elected to have both the Wellness and Accident/Illness policies. You never know!)
Insurer: Embrace
By: Khan