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Pet parents across the U.S. and Canada have left over 217,727 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Customer service today was great!!!
Today was my first experience with customer service and it was a good experience.
Insurer: Figo
By: Derek Miller
Your search is over
Look no more, Healthy Paws is by far the best pet insurance on the market. I did my research, and chose Healthy Paws. I'm so grateful I did. Between my two dogs, there have been at least 7 major surgeries. HP has never denied any claim I've made. The most recent surgery is for my male Rottweiler who needed TPLO surgery in his leg. They pay promptly, usually within 7 days. There is no cap on this insurance, it is the lifetime of the pet. I've been with HP since 2011, and I will never choose any other pet insurance.
Insurer: Healthy Paws
By: Renee
Very Good Company And The Cust…
Very good company and the customer service is very nice and well mannered,the companys staff is very dedicated to the company"s customer.you should be happy to have the staff you have chosen.thanks for helping me to keep my Luna healthy."
Insurer: Pets Best
By: Myrtle
You Have A Great System To Fil…
You have a great system to file a claim and make it easy for the human. Karma had TPLO surgery which was stress enough for both of us. Thanks for all you do.
Insurer: Pets Best
By: Lynne
My Claim Was Easy To File. Pa…
My claim was easy to file. Payment was received in a quick manner, thank you.
Insurer: Pets Best
By: Michele
When My Bullmastiff Had Surger…
When my bullmastiff had surgery for entropion repair, the customer service was great. I was notified when the claim was received. Then a day or two later they let me know that the claim was accepted, and then they sent a prompt payment.
Insurer: Pets Best
By: Pat
Thanks Embrace. Mars is healing from knee surgery.
Mars was the typical 15 month old Airedale pup...full of play, mischief and quite the sense of humor. One day, while joining me on the couch, his bag legs just crumbled beneath him. I rushed him to the vet and was referred to an orthopedic surgeon. It was there that he was diagnosed with medial patella reluxation, a condition more common in small dogs per the surgeon. Embrace guided me through their process of approval of surgery, approved it and covered the procedure, I am so grateful , and though Mars is halfway through his rehab, he is expected to pick up where he left off which includes playing with his four siblings who live nearby. Thank you, Embrace
Insurer: Embrace
By: Dale.
Awesome!
So far Figo has been awesome. Easy to understand policies, easy to access and friendly customer service by phone and text.
Insurer: Figo
By: Rebecca W
Embrace is fabulous.
We never purchased pet insurance for our dogs because we'd heard stories of everything being "excluded" and any reimbursement being based on artificially low cost tables. We decided to try out Embrace after adopting our English Bully Rocco. Without going into all the details, my experience with Embrace has been nothing short of excellent. Claim submission is seamless. I made one follow-up call and was immediately connected with a very friendly rep who clarified one item (one of the vet bills was in my GF's name because she had brought Rocco in that day), and told me it will be processed right away. A few days later, I received notification that all claims were approved -- and the reimbursement was exactly 80% of the billed amounts (after the deductible, which I expected). Not 80% of some 'usual and customary' amount that's totally unrealistic. I cannot say enough about Embrace. They get it. We all love our dogs (and animals), so no one wants to put a price on whether to give them the treatment they need and deserve. I only wish my own health insurance company was this good!
Insurer: Embrace
By: Stuart