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Many thanks
The big thing these days is for someone to listen. The person I talked to was kind, listened and resolved the issue. I am so grateful!
Insurer: Fetch
By: Kim
Very easy to upload and submit the…
Very easy to upload and submit the claim. THanks
Insurer: Embrace
By: Bicycle Village (Lisa & Cindy)
Great Insurance Company To Work With
Pets Best has been Great for us. We have two dogs covered with them, have filed claims on both, and never an issue. I go into my account, file a claim, I'm notified that they processing, a couple days later I'm notified that it was approved, and a couple days later the money is in my bank account. I'm so glad we picked Pets Best from all the insurance options, so easy to work with.
We'll see after I have to turn in a claim.
The wait times before the coverage begins could be better. The monthly fee is a tad high for not covering some of the issues that are "going" to happen.
Insurer: Embrace
By: Patrick H
Terrible company!
Thy don't reimburse according to their policy and when they send you a check, you have no idea how they got the measly amount they came up with. There is no explanation and the person answering the phone has no knowledge about any aspect of a policy and cannot answer any questions. I don't want this to happen to anyone else.
Insurer: Pets Best
By: Michele
Great experience
The only reason I don't give them a five is because of the annual increases, and I had a doubling increase last year. Other than the increases, I've had a good experience
Insurer: Pets Best
Veterinarian: Pine Grove Animal Hospital, A Thrive Pet Healthcare Partner
By: Lindsay
Experience Review
We have had our large dog covered through ASPCA since 2021. They worked with us when we went through difficult financial times and when we call always ask how Canon is doing. He was never discriminated against for his breed or for being a large dog. Also we recently filed our first claim and I was shocked I submitted the claim on April 1st and they submitted the reimbursement by April 3rd and even though I am having banking issues with the reimbursement, due to my bank, they are on top of the issue. I've always been treated kindly and with respect.
Insurer: ASPCA
By: Diane M.
Affordable value
Easy, understandable, great customer service good value
Insurer: Prudent Pet
By: Sue Johnston
Linday went above and beyond to fix an…
Linday went above and beyond to fix an issue that had been unresolved by others. I really appreciate the personal attention!
Insurer: Embrace
By: eden tosch
Scam Artists
I have had Figo coverage on my dog since he was an 8-mo-old puppy, so anyone out there who thinks their claims won't be denied because they enrolled in puppyhood had better think twice. In August of last year, my dog suddenly displayed balance issues and a head tilt. I took him to the vet who swabbed his ears and looked in them and found nothing but prescribed ear drops due to symptoms, to see if it would clear. The head tilt did not resolve, and after trying several rounds of medications (drops, oral antibiotics, month-long ear packs) without resolution, vet recommended we go to a neurologist or dermatologist to investigate further. I never submitted any of the bills from my regular vet to them, but it became a lot to handle when visiting the dermatologist, which began in February of this year. Figo denied the consult claim, saying it was pre-existing. This was the first time in this dog's life he has ever had any ear issues or head tilt. I called and they said, "He had an ear infection in August 2024." (not a diagnosed ear infection but treated as one due to symptoms) I explained that we are still trying to treat the issue that first developed in August 2024 because nothing has resolved the head tilt. To this, she responded, "He had an allergy shot in July 2023." WTF??? This is not an allergy related issue we are having! She then said something about a waiting period of 14 days for illness, which has nothing to do with anything. This policy is almost 2 years old. Any waiting period is long over. I mean to say these people are plain CROOKS. She was just throwing out one bogus reason after another for them not to pay the claim. I sent an appeal, to which they have yet to respond, and submitted claims for the CT scan and the video otoscopy that were done on my dog's ears. Both were denied with reason of pre-existing condition. Here's where it gets very interesting. During the video otoscopy, a culture was taken from each ear, separately, and neither grew ANYTHING. The dermatologist wrote in her note that the issue is completely anatomical and is not infection related, and thus not allergy related either (though if it was, any waiting period was long over). They have these notes as they were submitted with the claims. What we have here is a den full of liars and thieves. I will be reporting them to the DCI and AG of my state and to the NAIC. Stay away from Figo. They will take your money month after month and deny any claim you submit.
Insurer: Figo
By: Wendy Matzker