Not 100% happy with the coverage- not as thorough as it was explained to me and literally nothing is ever covered!
Not 100% happy with the coverage- not as thorough as it was explained to me and literally nothing is ever covered!
- INSURER:
Trupanion
- POSTED: 01/31/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
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1
1. Failure to cover anal glands cleaning which is a medical issue in some breads.
2. Failure to provode coverage for dental cleaning which is a preventive treatment.
- INSURER:
Trupanion
- POSTED: 01/31/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Easy start up
I did everything online and normally it can be very trying to get online forms completed with out a hassle but I had no issues going through the process, it was very simple and made the start of this process a positive one.
- INSURER:
Trupanion
- POSTED: 01/31/2022
- BY:
- BREED: Chihuahua (Short Coat)
- AGE OF PET: 7 - 10
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Every single person I have ever had the pleasure of talking to at Trupanion are the most compassionate.
Every single person I have ever had the pleasure of talking to at Trupanion are the most compassionate. I never hesitate to ever call. And at the end of the call they all ask how my Princess of a dog is now doing. Means a lot!
- INSURER:
Trupanion
- POSTED: 01/31/2022
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Skeptical optimist
I got the impression that you'll actually pay out if there is a claim. Expensive, but reminds me of "you get what you pay for." Time will tell.
- INSURER:
Trupanion
- POSTED: 01/31/2022
- BY:
- BREED: German Shepherd
- AGE OF PET: 7 - 10
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Love Them
They are the best, quick, efficient and affordable
- INSURER:
Lemonade
- POSTED: 01/30/2022
- BY: Darline
- BREED: Mixed Breed
- AGE OF PET: 0 - 3
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Get ready to pay big time
With Trupanion, be prepared to have your rates massively increased as your pets hit age milestones. They start out at the puppy age saying to get on with them early to avoid the big hikes down the road. However, once they hit age milestones that make it difficult to switch, they start hitting you with the rate hikes. We’ve had multiple rate hikes exceeding 20% year over year. They want to get your in early, then price you out when you actually get to the age that there is some risk where you might need the insurance. They give a bunch of lies that it’s about new treatments and options, but you won’t necessarily see it in your area. Bunch of corporate BS when they’re just stabbing you in the back.
- INSURER:
Trupanion Canada
- POSTED: 01/30/2022
- BY: Gavin
- BREED: Mixed Breed Large (70–90 Lbs)
- AGE OF PET: Over 11 years
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The best
I am very satisfied with my pet's coverage through Trupanion. From the ease of submitting claims online, the promptness of their text and email acknowledgments, quick turnaround/reimbursement, 90% coverage and friendly online chat and phone representative assistance when needed-slam dunk. I'm grateful I signed up my pet with Trupanion.
- INSURER:
Trupanion
- POSTED: 01/30/2022
- BY: Kathy
- BREED: Cairn Terrier
- AGE OF PET: 7 - 10
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A confusing let down, in the end they were not there when i needed them
After 15 years of paying premiums for my beautiful cat, during the most vulnerable time during terminal illness I became embossed in a months long back and forth maze of emails to try and get reimbursed for her treatment. While the customer service people were friendly, they came back time and time again with denials. For a single claim, each message was replied to by a different person each time. I had to present the situation to over and over again, making the whole process heart-breaking and confusing while I was already feeling so upset over my cat’s health. And it was all unnecessary, the basis of their denials was due to arbitrarily re-classifying the claim based on things I had not yet paid the deductible on. Due to their rigid procedures it was then up me to the present evidence and proof that it was incorrect, which added up to hours of time, frustration and stress. They would the apologize, do the appeal, and reclassify it in some other way that avoided payment- only for the process to begin again. When I appealed, they told me I should bring my dying elder cat, who at this point was no longer eating and preparing for her journey, on a stressful trip back to the vet for more extensive testing to prove that it was part of her chronic condition. Since having experienced this, I have connected with many others that had similar heartbreaking experiences. So, while on the surface this company seems friendly enough, I would not expect support from them. They are like a sugar coated razor blade. Instead, if I decide to have another pet in the future I will follow the suggestion that many vets now make (after seeing this process over and over again), I will put the amount I would pay on a deductible in a separate bank account to save up for unexpected vet bills. When you are self-insured you can avoid the disrespect and stress associated with dealing with a large company like Trupanion that firmly places profits over fair treatment and wellbeing.
- INSURER:
Trupanion Canada
- POSTED: 01/30/2022
- BY: M
- BREED: Mixed Breed Toy (up to 10 Lbs)
- AGE OF PET: Over 11 years
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Best insurance provider for your pet
I am the owner of a 15 year old female toy Pomeranian. Bella was diagnosed with collapsed trachea at the age of nine. At that point the vet told me that she was not going to have a good quality of life and I should think about putting her down. Of course I ran away from that vet and went to a different one.Between nine and 15 she has developed severe pulmonary hypertension along with collapsed trachea, arthritis and other small elements. No matter if I submit a bill for as little as $45.99 or $3400.00 trupanion addresses the invoice within hours. Not to mention payment is forthcoming within days of the invoice if it’s not hours of being submitted. Yes trupanion has raised my policy over the years as I other insurance companies, however a small price to pay for the knowing that I can provide the best care for my pet, loved one family member.
Thank you Trupanion and your team.
- INSURER:
Trupanion
- POSTED: 01/30/2022
- BY: Gabriel
- BREED: Pomeranian
- AGE OF PET: Over 11 years
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