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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Great experience submitting claim
Great, always easy to do.
Insurer: Embrace
By: Marilyn Carey
Pets Best: Safe, Reliable and Super Responsible!!!
This is my first time with pet health insurance. I've had a great experience with PETS BEST. It's easy to upload information, they respond quickly, and in less than a week I received reimbursement for the costs associated with my pet's last visit to the vet. They're great!
Bait and Switch scam.
This company is horrible! What a scam they pull. We adopted a Golden Retriever in July 2024. Purchased pet insurance from Spot and chose “Accident Only”. We passed all waiting periods and made monthly payments on time. Cut to March 2025, my dog became injured in the backyard after his morning walk. He was playing and running, and slipped in the wet grass. He then became unwilling to stand and unwilling to walk as the afternoon progressed. We made the decision to take him to emergency vet where radiographs were taken and pain meds and anti inflammatory given. We then submitted a claim which was promptly denied as we didn’t provide an “exact and specific time” for the incident. We immediately appealed and provided ALL of his medical records AGAIN (this was also done at the application time). The appeal was just denied. What an absolute bait and switch this company pulled. Be very aware of doing business with them.
Insurer: Spot
By: Michelle
Love getting money back for grooming…
Love getting money back for grooming and wellness visits. So easy!
Insurer: Embrace
By: Christina
Y'all have gone up in price 3x and…
Y'all have gone up in price 3x and lowered benefits in a span of one year.
Insurer: Nationwide
By: customer
Worth the money for your little love’s health
Haven’t received it yet but everyone I know says it’s the best pet insurance!
Insurer: Nationwide
By: customer
Not recommended for service
My dog tore her ACL, it took this company over a month to review the claim. They denied the claim for pre existing condition. She can only tear an ACL one time. When she passed away it took them 4 days to read my email and cancel her policy. Billing, it's ridiculous to charge $2 per month, per pet for billing. I can not always pay ahead of time as they claim you can. I can't use my prepaid debit card for automatic billing.
Insurer: ASPCA
By: Daisy
Claims
We have submitted a few claims for our Rottweiler puppy over the past few months. Every time the claim was reviewed, processed and refund deposited within a week. The one time the claim center needed more information they emailed me and I sent the additional information and the claim was processed! Excellent customer service and claim processing dept!
Healthy Paws Saved My Dog's Life
I can't say enough good things about Healthy Paws. I switched to them when my pup was 3 from another insurance that was outrageously expensive. Until last summer, I never needed insurance but then my pup got very ill with Cancer and needed surgeries and treatments. I would have not have been able to afford all of it without Healthy Paws. They covered so much and literally saved my pups life. I can't believe how easy it is to submit an invoice on their app and how quick the turn around time is. I have never had to wait more than a few days and sometimes i have had the reimbursement in my account next day! Thank you Healthy Paws for saving my pup and giving me more years with her.
Insurer: Healthy Paws
By: Andrew
Parent of Harley
"When your pet is sick it is so reassuring to have a company that understands how strenuous this can be emotionally and financially and to have them reimburse you in a timely manner means a lot and relieves some of the stress. thank you "
Insurer: Pets Best
By: Mary