218,212+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,212 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I’m very impressed with this pet…
I’m very impressed with this pet insurance company for my cat.
Insurer: Spot
By: Isabel Hernandez Velazquez
Updated Review
UPDATE: The insurance got back to me and is making things as seamless as they can during this loss I appreciate their cooperation I do think they need to work on phone responses but over all I value their empathy and compassion during these situations. Thank you embrace. OLD : zI never get any responses I have called multiple times in the past few weeks about some of my dogs claims and have received no emails or contact. This past weekend I had to finally say goodbye to my baby as he was simply old and ready to not be in pain anymore but this insurance company has not made it any easier, I wish they would answer the phone even when I call right at opening time.
Insurer: Embrace
By: Liz
When I call
When I call, I get to speak with a CSR professional. I don’t have to deal with an AI generated or automated menu. There’s never a long hold time and the people listen and care.
Insurer: Prudent Pet
By: oursunshinelive.com
Company charged me after the policy had…
Company charged me after the policy had expired. Feb 2024 they did not take the payment from my credit yet in my Sonnet account online it showed I did pay it. I called them 3 different times in the 12 months of the policy and they ensured me I was up to date. They renewed my policy on Sept 1st 2025 took this first payment out and three days later emailed me saying I had missed May's payment. I called and they acknowledge that I had paid that month and that my account was in good standing along with my online account showing I had made all payments . Then on Sept 17-2025 they charged me for Febuary's leaving me unable to pay other bills. After hours of conversations they refuse to compensate me for my due diligence in maintaining my account. I am in the process of finding new house Ins. and will have to cancel my credit card to ensure they don't have another claricial issue and withdrawal fund from my credit card, therefore spending more time updating payment methods with the numbers other companies that I use my credit card with, after I cancel my policy with them.
Insurer: Sonnet
By: John
I am very satisfied with Embrace customer service....
I am very satisfied with Embrace customer service over the phone or user friendly online service. Thank you.
Insurer: Embrace
By: Iris Santiago
Quick turn around
Quick turn around. Easy app to use.
Insurer: Spot
By: Debra
I have been very impressed with embrace…
I have been very impressed with embrace thru the years with my pets care and well being, your service if not the best definitely in the top 3 thank you Darryl
Insurer: Embrace
By: darryl walker
Easy claim process and helpful workers.
Easy claim process and helpful workers.
Insurer: MetLife
By: customer
Always treated faily and efficiently
Always treated fairly and efficiently.
Insurer: Embrace
By: Ron Arpino
Medical issues with our cat…
My cat has had some medical issues going on recently. Embrace has been very good about reimbursing us for the expenses. We are very grateful to have this pet insurance.
Insurer: Embrace
By: Janis Ritter