5
out of 5
Verified
Very helpful.
Very helpful.
- INSURER: Trupanion Canada
- POSTED: 03/24/2022
- BY:
- BREED:
- AGE OF PET: 0 - 3
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5
out of 5
Verified
5
out of 5
Verified
Great customer service!
Great customer service!!
- INSURER: Trupanion Canada
- POSTED: 03/24/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified
Trupanion always responds very quickly to my submitted claims.
Trupanion always responds very quickly to my submitted claims. And their customer support is always knowledgeable and friendly. I recommend them without reservations.
- INSURER: Trupanion
- POSTED: 03/24/2022
- BY:
- BREED: Chinook
- AGE OF PET: 7 - 10
4
out of 5
Verified
Great customer support!
We have had some issues with the vet not submitting estimates or invoices properly for direct billing. The Trupanion customer support was fantastic. Explained the process and helped be get everything resubmitted… even claims from a year ago!
- INSURER: Trupanion Canada
- POSTED: 03/24/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Simple, Fair, Quick Claims Process & Valuable Peace of Mind
I am very pleased with how quick and easy the claims process has been. Our 7 year old Aussie pup is overall a very healthy, playful, active girl, so it's obvious when she isn't feeling well and, as her only people in the world, we feel compelled to do everything that we can to ensure that she gets the care she needs. It has been so wonderful knowing that we have Embrace on our side. The claims process is so simple - upload a copy of the vet bills online - and the responses come within a day or so. Claims reps have been friendly and diligent and really take the dread out of having to deal with insurance so that we can focus on taking care of our furbaby.
- INSURER: Embrace
- POSTED: 03/23/2022
- BY: Michelle
- BREED: Australian Shepherd
- AGE OF PET: 7 - 10
5
out of 5
Totally worth it
I already have Lemonade for Renters Insurance, and when I was looking for pet insurance, I noticed that they had it. Picking a policy was super easy, and even needing to change it was super easy as well. The customer service is helpful and they helped make my policy the way I needed for my cat!
- INSURER: Lemonade
- POSTED: 03/23/2022
- BY: Eunice
- BREED: Domestic Medium Hair
- AGE OF PET: 7 - 10
1
out of 5
This is the worst pet company ever
This company claims, after a full year, that they have still not received my pet's records, despite the fact that my vet has verification that the records have been sent three times. As a result, I can't make any claims. I've been paying premiums for a full year, and have had nothing but hassles. The vet has sent records via email three times and has phoned twice and the company still claims they've had no contact with my vet. Stay far, far away.
- INSURER: Petsecure
- POSTED: 03/23/2022
- BY: Marianne
- BREED: German Shepherd
- AGE OF PET: 0 - 3
5
out of 5