207,041+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 207,041 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Submitting a claim
Getting the help I needed to submit my claim. I was unable to download the required documents, so I scanned them to my computer and then attached them to an email to submit my claim. My claim was reviewed and processed in record time. I think it was about 5 days, and payment was deposited into my account.
Insurer: MetLife
By: L.
Very quick turnaround on reimbursement
Very quick turnaround on reimbursement
Insurer: MetLife
By: Brenda Doster
Impressed!
Fabrice was extremely helpful in transferring my MIL dog to our policy, due to illness. He dealt with our request with compassion and kindness. Top tip - add a second named person to your policy, in case you are unable to deal with matters. Thank you Fabrice!!
Insurer: Fetch Canada
By: Amanda
Good coverage. No hassle. Fast reimbursement.
Good coverage. No hassle. Fast reimbursement.
Insurer: MetLife
By: Sharon McAlevy
Thank you for a quick and easy process
Easy quick no hassle Love MetLife pet insurance
Insurer: MetLife
By: Kaylee
Better
This time around, it was a 5 star rating. In the past, I have submitted notes that were SOAP and someone on customer service Decided they weren't which lead to me having to call and get it fixed. Not all Vet SOAP notes look the same and that needs to be understood for all the team. I don't have time to make phone calls to fix something like that. Also in the past, I've had several emails go unanswered, which is unacceptable. Again, I don't have time to make phone calls during your business hours due to my work and life schedule. In this one case, I gave a 5 star review since everything was processed quickly and had zero issues. Continued improvement
Insurer: MetLife
By: Glacias
Ease of submitting claims
Ease of submitting claims
Insurer: MetLife
By: WEBCLIENT
Honest Review
Ilike the level of insurance for my buddy. I am a very responsible pet parent and Iam dedicated to her best life. Met life is a bit pricey and honestly your time to pay is a bit longer than other products Ihave used. I am a nurse on a limited budget and the time you take to pay is a problem for me. The last issue was your staff said my case was to be delayed and then I got a somewhat threating email that if you did not recieve the vet notes the claim may be cancelled.I do not understand why met pet just did not converse with my v et as , this v et is highly responsive.So this is my honest review and I hope you improve.i currentl use another insuranc e for my kitty because of the pay out issue Thanks Kate D
Insurer: MetLife
By: Kate
Staff always pleasant and willing to…
Staff always pleasant and willing to help. Quick claim processing
Insurer: MetLife
By: customer