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Timely, straightforward, worth every penny
Having used Embrace for three years now, the claim process is simple, quick, and painless. Claim updates are provided very fast (within hours), and payments arrive in a timely manner. The few times that I have requested more information from a human, it was provided immediately.
Insurer: Embrace
By: Joshua Meehan
What an incredibly positive experience!
What an incredibly positive experience. Quick turnaround, perfect customer care. I’m so impressed.
Insurer: Trupanion
By: Kathy Catanzaro
Prudent has the best coverage for my…
Prudent has the best coverage for my new puppy. (Rusty). I got him the wellness package to make sure he is completely covered. I already submitted a claim for his first wellness exam and got an approval for reimbursement. “Thank you Prudent!” ❤️
Insurer: Prudent Pet
By: ClaudineScr
Peace of Mind is Priceless
Affordable, easy to use, and absolutely worth it. All claims have been assessed fairly and it’s so nice to have peace of mind that having pet insurance brings so we can make the best health decisions for our pets.
Insurer: Prudent Pet
By: Ashley
Claim Submission process is quite easy and intuitive.
Submission process is very straightforward and App/Website makes the process very simple. Documentation upload is very easy and seamless.
Insurer: Embrace
By: Cris
Personable, kind-hearted & supportive
Very personable and wonderful to speak to. Professional and yet very comfortable to talk and ask questions to, like a best friend! I contacted her email so she could call me, ensuring I could speak with her instead of someone else.
Insurer: Fetch Canada
By: Eliza John
Claims are processed very fast.
My claimed was processed very quick and I got my money back pretty soon. Tks
Insurer: Pumpkin
By: Patricia Coello
Professional, helpful, and user friendly
I appreciate the option of having pet insurance. My previous experience and the current one is amazing and submitting the claims online is very user friendly. I spoke with a representative who was very helpful and professional.
Insurer: Embrace
By: Elaine
HORRIBLE. ABSOLUTELY HORRIBLE.
I am writing, yet again, to express my growing frustration and disappointment regarding a recurring issue with my monthly claims—an issue that has persisted for nearly three years without resolution. Despite providing clear, written documentation from my veterinarian—filed with my account—stating that both of my dogs require AGE every month, your team continues to process these claims incorrectly. I submit this documentation with every invoice and even highlight the AGE section to eliminate any possibility of confusion, yet the same mistake occurs month after month. This repeated failure is inexcusable. It demonstrates either a serious lack of training within your claims department or a complete breakdown in internal processes. I have been given the same tired explanations for years: new staff, understaffing, account flags being “missed,” system issues. At this point, those excuses are not only insufficient—they are insulting. Three years is more than enough time to identify the problem and implement a permanent fix. Your service is failing to meet even the most basic standards of accuracy and accountability. As a paying customer, I expect consistency, reliability, and professionalism. What I am receiving instead is systemic incompetence and indifference. Were it not for the restrictions posed by pre-existing condition exclusions, I would have moved on long ago. Sadly, I am effectively trapped in a relationship with a provider that repeatedly demonstrates it cannot meet its obligations. I am formally requesting that this issue be escalated to a senior-level decision-maker with the authority and competence to implement a systemic resolution. I should not be forced to waste my time each month correcting the same preventable error. This is wholly unacceptable and deeply disrespectful of my time, my effort, and my loyalty as a long-term customer. Furthermore, I find it entirely inappropriate to be told that I must contact your office *again* when this issue has already been flagged multiple times. If resolution is truly a priority, the responsibility should be on *you* to contact *me*—not the other way around. I expect a prompt and thorough response to this message, along with confirmation that meaningful corrective action is being taken. Enough is enough.
Insurer: MetLife
By: Corey
Filing claims via email is very easy - great all aroudn
Filing claims via email is very easy, and I prefer it over the app. I appreciate the immediate responses and the fast payout.
Insurer: Fetch
By: Ozzy