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The way my bill was handled
The way my bill was handled
Insurer: Embrace
By: Renee Gentry
Trupanion has great customer service
Trupanion has great customer service. Always available to answer calls. Pays claims quickly.
Insurer: Trupanion
By: Joanne
Helpful and cooperative
Claims people are generally pretty good about explaining why claims are accepted or denied. Agents generally help you find the best coverage for your situation. Coverages are good and claims are processed fairly quickly.
Insurer: MetLife
By: Anonymous
Very nice and professional
Very nice and professional
Insurer: Prudent Pet
By: Thurla Kirklin-Dancy
Excellent customer service!
Talking with Carla Stevens was so fantastic! She was patient, kind and broke down every question I had in detail. It made me feel more confident in my policy and ready to move forward with insurance :)
Insurer: Fetch
By: Sydney Pomeranz
Delaying Tactics for payment and final denial of claim
Signed up for Pet Insurance through my Employer. I choose Accident and Illnes Insurance. My dog had a anal glanz infection and later Breast cancer for a total of like $800 dollars. After months of delaying tactics and constantly asking for medical records even when i gave the the Animal Hospital address and detailed bill they finally denied the claim saying the Anal glanz is an exception to there policy and the breast cancer must have been there before i got thew insurance. I involved HR Department from my company and there have been several incidents with delaying until the consumer gives up bothering. This insurance is not worth the time and or money. Bad Insurance.
Insurer: PetPartners
By: Ralf
Super easy transaction and friendly service.
The person I spoke with was very patient and very helpful and super nice. I was able to sign our pets up for pet insurance pretty easily and she answered any questions that I had.
Insurer: Nationwide
By: George E
Everything was done in a timely manner
Everything was done in a timely manner, and I was very pleased!
Insurer: Spot
By: Karen Edwards
Well satisfied
Well satisfied. Our pet actually had 2 illnesses, both terminal, and we tried to continue treatment to see if that would change the result, but his condition continued to decline until there was no real chance of survival, so we put him to sleep. Trupanion continued to support that effort both financially and psychologically and we are grateful.
Insurer: Trupanion
By: Roger