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Thank you for the excellent customer…
Thank you for the excellent customer service. I made some mistakes in filing several claims. One phone call and you fixed everything. I received the insurance payment the same day.
Insurer: Embrace
By: Peg Neuhauser
So easy to submit
So easy to submit - far simpler than in previous years
Insurer: Embrace
By: Linda Roggli
I appreciate how simple and straight…
I appreciate how simple and straight forward Fetch Pet Insurance is and the quick reimbursement turnaround times. Thank you Fetch!
Insurer: Fetch
By: Eléa Faucheron
Having ea h that I have sent item.ized…
Having ea h that I have sent itemized billing receipts for Rigby for his spine treatment and for his infection in his eye. Each time I know you are behind his care
Insurer: Spot
By: customer
Good service-no struggle to get paid!
Good service-no struggle to get paid!
Insurer: Embrace
By: sanford hochman
CS was very helpful in getting my reimbursement
CS was helpful in seeing you made a mistake in calculating my reimbursement. I am still waiting for the corrected amount.
Insurer: Fetch
By: Toni Hill
Human Insurance Should Be This Good!
We have used Healthy Paws for eight years now, for both of our rescue pups. I have never been without pet insurance and always will have it, with the hope that I don't have to use it. Unfortunately, one of our dogs has had a string of bad luck in two years, with two ACL surgeries back to back, and then getting a foxtail embedded in his face. He also has a heart condition so every single procedure comes with risk. Because of Healthy Paws, our pup Clark (as well as his sister Bella) has been able to get the care he needed. We have shelled out thousands of dollars- and it's always so much more than what is submitted (including MANY trips to the pet store for needs, diet changes when his tummy hurts due to meds, etc). The minute I file a claim with Healthy Paws, I get an email saying they got my claim, then within a day or two, I have a claim number. Within a day or two after than, my reimbursement has been sent to my account. I am flabbergasted at how on top of it Healthy Paws is! I even got an email the other day asking how Clark is. It makes me want to cry. I wish human insurance could be so "patient centered". I never mind paying my monthly premium and I don't mind when it's raised, because I can't possibly say thank you enough to Healthy Paws for all they have done for our dogs. All pet owners should have insurance and hopefully NOT need it. But if they do, they will be glad they have it!
Not what it used to be
Ridiculous nonsense about direct deposit. Insistence that I was giving the wrong account number when I checked and rechecked and I know it was correct. The problem was not addressed via my online email. Had to call several times, trying to get things straight until, in frustration, I had to ask for my (partial) refund to be sent to my address - and this was a full 10 days after submission of the claim. It will probably be the weeks before I get my reimbursement, which is unacceptable.Had reimbursement several times to my current address before, but now they're reading off an old address from 8 years ago and telling me I never changed it. Whatever is happening here - trying to hold onto money as long as possible to garner interest from it, prepping to deny claims because my cat is getting old, or incompetence - I certainly wish this company would go back to it's better days.
Insurer: Embrace
By: Aurora D'Amato
Fast response for claims.
Fast response for claims. No hassles. You can call anytime for help if needed.
Insurer: Spot
By: Tracey A Parker
Do not! I repeat, do not look here for pet insurance.
Do not choose this insurance company for your pet. They are misleading. When it comes time to pay out a claim, they come up with lame excuses just so they don't have to pay. Awful experience. Save yourselves the headache of having to deal with this group of liars.
Insurer: Embrace
By: Hugo Chacon