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Fetch = Fraud
We signed up for pet insurance through Fetch for our dog, Nandi. On June 16, 2023 we agreed to pay $46.13 per month, based on his health, age, and the coverage we needed. Then on April 16, 2024, we received a promotional email from Fetch asking if we would like to extend our coverage to include wellness care for Nandi. We chose NOT enroll in the additional coverage being offered, however on that same day Fetch began charging us $83.03 for our monthly premium instead of our agreed upon $46.13. When we approached Fetch to inquire about these fraudulent charges and to subsequently cancel our plan, their only priority was that they wanted us to continue our plan, and repeatedly refused to acknowledge or refund the fraudulent charges. Out of the $498.12 we paid during those 6 months of inflated premiums, they owe us $221.34 in fraudulent charges which they refuse to send us.
Insurer: Fetch
By: TL DB
My dog went blind
My dog went blind and also damaged her teeth in the span of a few weeks. It was incredibly traumatic and expensive but after our deductible was met, Spot Pet Insurance covered almost everything. They were compassionate, caring and very efficient. Filing a claim on their website is super easy. Insurance companies for humans could learn a lot from them!
Insurer: Spot
By: Tracy Smith
So far, so good
Spot is very easy to use and submit claims. When you are due a reimbursement it gets processed fairly quickly. We have not had any issues and we've been using Spot since February 2023. This is a great insurance and service for people that can pay up front.
Insurer: Spot
By: Romeo
Easy to submit a claim and claim is…
Easy to submit a claim and claim is processed quickly. Wished they would break down the details of itemized line items what amount accepted.
Insurer: Spot
By: Chase
Embrace was wonderful to work with when…
Embrace was wonderful to work with when processing claims and dealing with our pet’s concerns. Very kind and efficient
Insurer: Embrace
By: Flo Downs
I used the website to submit a claim
I used the website to submit a claim. Everything went smoothly. Spot is a GREAT Insurance Company! I’m so glad I have it for my dog, Winter.
Insurer: Spot
By: customer
Claim denied by trying to change the vets diagnosis
My claim was denied based on your diagnosis not the vets diagnosis. I callled you on it and you said you paid a partial claim, which I have not received but did not reply to my request for the full refund.
Insurer: Embrace
By: Anita Nye
Done with this company
Done with this company. Bait and switch as usual.
Insurer: Embrace
By: Kese Johnson
Very prompt with responding to…
Very prompt with responding to questions. And payment is received quickly. Helps keep my pup healthy without worrying about cost
Insurer: Pets Best
By: Jennifer porter