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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Helpful Customer Service
Customer service is A+ you can call and talk with a person and get your questions answered correctly, without a lot of AI questions and get nowhere. The reason for 4* long waiter time when you call in.
Insurer: Embrace
By: Zee
Embrace is a great insurance company.
Embrace is a great insurance company.
Insurer: Embrace
By: Paula S Briggs
Helpful for the most part…
They have been helpful for the most part. The one time I was frustrated was when they randomly contacted me about a lump the doctor diagnosed as a symptom from excessive grooming and since he didn’t do any further medical testing they marked it as a preexisting condition so now he can’t get any coverage for anything related to any skin mass.
Insurer: Embrace
By: Christian Snyder
Quick claim turnaround.
Quick claim turnaround.
Insurer: Pumpkin
By: customer
They were very human and helpful.
They were very human and helpful.
Insurer: Embrace
By: PETER WILLIAMS
I was told what I needed to do and…
I was told what I needed to do and everything work out well
Insurer: Embrace
By: Jerry Goodwin
Cancelled after a few months when my…
Cancelled after a few months when my very first claim was denied because my otherwise healthy dog hadn’t needed to go to vet in a specific time period before the claim so they thought this could be pre-existing. It was a dog bite. Seriously. Can’t make this stuff up. Edited to add after seeing reaponse: I was told that none of the claim was covered. I knew the ear infection wouldn’t be.
Insurer: Embrace
By: Amy Lamb
Easy peasy
This was so easy, especially for a technical challenge person!
Insurer: Embrace
By: Mayra Dominguez
Claims processing time
The length of time it takes to process a claim is excessive in my experience.
Insurer: Embrace
By: KS
Embrace insurance very professional …
Embrace insurance very professional help you have i will recommend to anyone listen 🎶
Insurer: Embrace
By: Jody Brady