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I submitted a claim on 12/26/2011 for a back injury for my rat terrier. The very next day I was contacted for some additional needed paperwork, by one of their very friendly customer service reps. I recieved feedback immediately and the claim was fully processed on 12/29/2011, for the exact amount I had expected to pay. This company does exactly what they say they will, plain and simple. Something I had been missing with our previous insurer. I will be a member for life for all of my pets--VERY HIGHLY RECOMMENDED! With their fast claims process (and the option to be pre-approved for larger claims in the vets office, so you don't have to pay out of pocket at all!), very friendly customer service, and easy to use system of 90% of actual vet bill covered I would never recommend anyone else!!

I told my neice to get your insurance for her new pet dog.I hope she does I will presure her.

I submitted a few claims recently for x-rays on our Bullmastiffs ACL and some other minor concerns. Our vet recommended we see an Orthopedic for a consultation. After that visit it was confirmed that our dog needed surgery. With the quote for surgery at $3,600, it was refreshing to know that the surgery would be covered. In less than a week I had a precertification of coverage for the surgery. I couldn't have asked for better customer service. When the vet bills pile up and future procedures are needed, it is nice to know that you have a great resource in the Embrace Team when you need them.

All claims were paid quickly without any issues. When I had a question customer service is terrific and very helpful. Highly recommended

All claims were paid quickly without any issues. When I had a question customer service is terrific and very helpful. Highly recommended

Good insurance

Good insurance

AWSOME TURN AROUND TIME...PAID CLAIM ONE DAY AFTER SUBMITTING!!! KUDOS!

AWSOME TURN AROUND TIME...PAID CLAIM ONE DAY AFTER SUBMITTING!!! KUDOS!

Trupanion handled this claim pretty promptly. The detail of the check was easy to understand. My suggestion is that they should have included the cost of the office visits for this claim since they were only necessary due to the accident. These were not routine wellness visits.