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Pet parents across the U.S. and Canada have left over 207,775 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Quick, Easy
Easy filing thru email and they have greatly reduced their turnaround time. The last few filings have taken less than 2 weeks.
Insurer: Nationwide
By: James
Vet Covered
The process was great! I was worried nothing would be covered and I got the full 90% covered. It was a financial win at a time when I don't have the funds. Thank you!
Insurer: Nationwide
By: Kylee
Great
Great, very fast, I travel a lot with my dog something amazing the insurance isn't limited to one state
Insurer: Nationwide
By: abdelazim
Lily doing great
Lily visit to the vet for stage 2 periodontists was excellent. However, 3 teeth had to be extracted. I am thrilled with my pet insurance; it paid the the bulk of this expense procedure. I am guessing that I have had VPI insurance for almost 15 years!!
Insurer: Nationwide
By: Deborah
Frustrated that after 12 years of using this insurance they are now delaying payments for no reason.
Suddenly after 12 years of great service they are putting things in underwriting and holding off payments for no reason. It’s very frustrating.I have always recommended this company to friends but right now I’m hesitant to do that.
Insurer: Nationwide
By: Shearer
Misleading exclusions, bad communication
Trupanion miscommunicated (or perhaps downright lied) about preexisting condition exclusions, so now that I am leaving them I have much fewer options for my older pets, and I have paid plenty of premiums to them and never gotten a dime in coverage. (Which I understand is sometimes how insurance works if you don't need it, but we did and they failed, miserably.) Feb 2018: I move to Canada from the US. My prior pet insurance company doesn't exist here. But Trupanion does! I sign up. My pets have no huge issues, though one has had a tooth extracted for periodontal disease. Aug. 2018: That same pet needs more extractions. I call Trupanion, trying to budget for whether/when to do it at the vet. They tell me he's actually fine, his teeth are not excluded! Pleasantly surprised, I go ahead with the procedure. A month or so later: LOL no. Claim denied in full. Reason? Pre-existing periodontal disease. I call Trupanion and express significant displeasure. They explain, in excruciating condescending detail, how pre-existing condition exclusions work. I tell them I know this but I asked them beforehand so I could budget and they told me we were fine. I ask something about the wording of the vet record that has the prior condition on it, and they ask if I've engaged in medical fraud. (I haven't, I've told them all prior vets, I'm just sick of their jargon.) Sooo that's fun. I calm down and decide to stay with them. I understand why the exclusion was applied, it just wasn't communication well, and like I guess they have to be on guard against fraud or whatever. A year later, my cat who never had periodontal disease previously prior shows signs of it and needs extractions. I go ahead with them, confident that he, at least, is covered. HIS CLAIM IS DENIED. REASON? HE HAD TARTAR ON HIS TEETH ONCE PREVIOUSLY. TARTAR. T. A. R. T. A. R. I sign up with a local Ontario pet insurance association as soon as I can and cancel Trupanion. I inform them as to why several days beforehand and get no response (I basically tell them to hold the legalese, I understand they have the legal right to do what they did but they are terrible at what they do and I will be canceling... I guess if they can't come back at you with legalese they don't see a point in responding). Anyway, buy at your own risk. Good thing I can have tartar on my teeth and still get dental coverage. I shudder to think what this company does when your pet is actually sick.
Insurer: Trupanion
By: Dubious Millennial
For 10 plus years, you’ve come through. Thank you.
I’m so appreciative of the ease and professionalism Nationwide conducts themselves. In last 10 years you’ve allowed us to prolong the lives of 2 of our dogs (family members). Thank you so much.
Insurer: Nationwide
By: Barry
This is the best thing i've ever done, it allows me financially to give my dog everything she needs!
I've had this policy for over 4 years and I've never had an issue at all. Everything has been great!!!!
Insurer: Nationwide
By: Jamie
the process was easy and fast
as stated above the process was fast and easy
Insurer: Nationwide
By: Kathryn
I love that I can submit claims via an…
I love that I can submit claims via an app, so convenient . Also customer service has ak ate been wonderful!
Insurer: ASPCA
By: Laura Williams