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Ripoff...long processing times...wish I had a different provider
I've had Pets Best for over a year. After the first year, my monthly rate went up almost $7. If that continues to happen every year it's really not worth it! I sent a claim in Sept. 24....still waiting for the reimbursement. Unbelievable a company would make you wait this long. The whole point of having the insurance is to get the payouts when applicable. I put the vet visits on CareCredit and the Payment is due and I can't even count on a reimbursement to pay for it. I wish I knew what a terrible company this was before I signed up.
Insurer: Pets Best
By: Melissa Bryk
I love Pets Best
I love Pets Best! I can include the payment in my budget and then when my cats need medical care or have an emergency, they always handle my claim quickly and pay most of the bill!
Insurer: Pets Best
By: Kaymccbee
Stephanie was great
Stephanie was great! She was very patient with all my questions! She helped me choose the best plan for my pet!
Insurer: Prudent Pet
By: Tyrone Smith
Very happy with Pet plus us insurance
Very satisfied with insurance so far. A bit pricy for my puppy Rottweiler though.. But the claim process was easy on Portal. Takes some time to figure out what information exactly needed. But outcome is very satisfying at the end. I advise to send as much info about your pet as possible and also ask to do the same your veterinarian. Otherwise you will keep getting emails that more information required. Overall I very happy choosing Pet plus us . They deliver what promise. Hope our rates not going up crazy. My puppy only 8 month old and it is long way to go with this insurance. Thank you Pet Plus Us for helping my puppy get healthie.
Insurer: Pets Plus Us
By: OLGA
Thank you for making a hard time a little easier.
I am so impressed with Trupanion. We got this insurance when our sweet girl was just a baby in hopes that we would never need it. Unfortunately, we have needed it. The process of submitting claims and the speediness of reimbursement could not be easier. Thank you more than words can say for making this difficult time a little easier and allowing us to give Maggie Mae the medical care she deserves. We will always highly recommend you.
Insurer: Trupanion
By: Denise
Fast to take your premium SLOW to pay your claim
All insurance companies are excited to acquire a new customer. And most pay claims on time. Pets Best loves to take you monthly premium and when you have a claim they love to hide in the closet, make excuses for being slow and, then they approve the claim but will not send you the check. This is a typical large and successful company that sells more than it can service. They love the profits but refuse to hire the required employees to service the customers.
Insurer: Pets Best
By: Mike
Trupanion is the best is all areas
When we adopted our rescue, I was overwhelmed at all we needed to do for him. One thing the shelter recommended was to get pet insurance. Trupanion was recommended but I shopped around to be sure, We decided to go with Trupanion and i could NOT BE HAPPIER! Their care for our pup goes above and beyond. They are so kind and pleasant on the phone. The ease of submitting a claim can't be beat and nd they process claims with lightening speed. They do cover what they say they cover - there is no haggling, pleading, begging, etc. Human insurance companies could learn a lot from Trupanion. I can't praise them enough! #trupanionforlife
Insurer: Trupanion
By: Jeanine
Easy to use and helps remove financial burden.
I am so grateful to have Healthy Paws Pet Insurance. The process to file a claim is quick and easy. Knowing they are there to help with the financial burden makes it so much easier to focus on getting my fur baby the care he needs versus worrying about whether or not I can afford it.
Insurer: Healthy Paws
By: Jenni
Trupanion has been a tremendous relief as they review claims quickly and promptly cover expenses without an argument!
Wonderful customer service! Could not ask for anything better....highly recommend
Insurer: Trupanion
By: Gail
Very easy, very fast, hassle-free, and caring
I created policies with Healthy Paws for both my dogs since I adopted them 5 and 6 years ago, and we've had a couple of emergency visits and Healthy Paws has always been super helpful and easy to work with. Their guidelines for what they reimburse are extremely clear and I've never encountered any unpleasant surprises. Even when one of my dogs had to spend 2 nights in the hospital (in other words, a hefty bill), I submitted the claim over the app (which took less than a minute, just took a photo of the invoice and hit submit), and it was processed in about a day and a half. The reimbursement check was in my mailbox in less than a week. And they even emailed to check in on my little girl to make sure she is doing well after her hospital stay! Will definitely be staying with this pet insurance for both current dogs and any future pets.
Insurer: Healthy Paws
By: Ina