Find and read reviews with confidence

Very simple and fast claim management!

Embrace account representatives were very prompt in responding to questions I had regarding my claim. They walked me through my first submission, which was a combination wellness and "sick" visit. The response time of follow up emails was incredibly quick. Directions given and answers provided were very clear. I got an email saying they were sorry about the slow processing time of my refund, and the next day it was in my mailbox!If only the healthcare system for humans could be so efficient, we would all be in much better hands!

All claims handled very quickly! Very happy I chose to insure with Trupanion!

All claims handled very quickly! Very happy I chose to insure with Trupanion!

The Wellness Plan just paid for my entire last visit to the vet.

I chose Trupanion over several different providers for pet insurance due to several reasons. First being I got to choose the coverage I wanted for my pet. The policy has no cap on coverage limit and you can add coverage to the policy for different diseases that effect specific breeds i.e. hip displysia for large breed dogs. Me being the over analyser of everything I even made a spreadsheet comparing the different plans offered from other providers and all in all Trupanion came out ahead as being the most affordable choice for what I needed for my pet. We took our dog to the vet on Tuesday and biopsy done on Wednesay, filled out my portion of the claim form and gave it to the vets office to complete their portion on Friday. Got repsonses in my email stating that each claim was being processed that following Monday and by Friday got email approving the claims and how much reimbursement we will be receiving. Check arrived on Monday. It took Trupanion less than 10 days to process the claims and get our reimbursement in the mail. NOW THATS GREAT CUSTOMER SERVICE. We paid out $1700 in two days for our dog and was reimbursed almost $1100. I am so impressive with the customer service Trupanion provided I would recommend them to anyone and everyone that cares for their pets!

I chose Trupanion over several different providers for pet insurance due to several reasons. First being I got to choose the coverage I wanted for my pet. The policy has no cap on coverage limit and you can add coverage to the policy for different diseases that effect specific breeds i.e. hip displysia for large breed dogs. Me being the over analyser of everything I even made a spreadsheet comparing the different plans offered from other providers and all in all Trupanion came out ahead as being the most affordable choice for what I needed for my pet. We took our dog to the vet on Tuesday and biopsy done on Wednesay, filled out my portion of the claim form and gave it to the vets office to complete their portion on Friday. Got repsonses in my email stating that each claim was being processed that following Monday and by Friday got email approving the claims and how much reimbursement we will be receiving. Check arrived on Monday. It took Trupanion less than 10 days to process the claims and get our reimbursement in the mail. NOW THATS GREAT CUSTOMER SERVICE. We paid out $1700 in two days for our dog and was reimbursed almost $1100. I am so impressive with the customer service Trupanion provided I would recommend them to anyone and everyone that cares for their pets!

After spending thousands on our last dog and cat I decided to invest in pet insurance with our new dog. I read many reviews and selected Embrace based on what I'd read. The staff has been pleasant, and the company has been great to work with although it was a rocky start with missing forms and a missing check. The company has paid well for an echocardiogram and x-rays as well as the more mundane visits. Staff is very diligent about keeping me updated with the claim status. I wish the turnaround time on claims was a bit speedier, though. I would and have recommended Embrace.

My dog was bit by another dog in his ear and the ear is hard to heal. So after the initial emergency room visit there were several other visits for the continuing problem of this ear. Trupanion did pay, but I had to go back to them over the deductible, as they tried to charge me the $100.00 twice. They did send it back after my Doctor sent them a letter explaining that it was the same problem. So all in all they were good, but right after they paid me I was notified that my monthly policy cost was increasing. I am saying I will not recommend this company due to the rate increase and the initgial visit at the emergency room they paid no part of. They do no pay for Doctor's examination.

My dog was bit by another dog in his ear and the ear is hard to heal. So after the initial emergency room visit there were several other visits for the continuing problem of this ear. Trupanion did pay, but I had to go back to them over the deductible, as they tried to charge me the $100.00 twice. They did send it back after my Doctor sent them a letter explaining that it was the same problem. So all in all they were good, but right after they paid me I was notified that my monthly policy cost was increasing. I am saying I will not recommend this company due to the rate increase and the initgial visit at the emergency room they paid no part of. They do no pay for Doctor's examination.