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My dog Kibo (chocolate lab) who will soon be 2 years old has kidney disease. Embrace's preventive coverage includes his prescription diet food which has been very helpful. The time it took to process the claim is reasonable.

The first time or two I submitted a claim I was amazed at the speed the claim was processed and how fast I received my check! I remember driving home from my vet, and even before I got home I had received an email that the claim had been received and was being processed. I thought, this can't be the way it always is. It was just great timing. Two days ago I had to take my St. Bernard Gus in for an allergy panel of blood work because his ear infection won't go away. It cost me $557.90. I am self-employed and it could not have hit at a worse time, but I knew we needed to find out what was going on. The next day I received a notice the claim had been received and within hours a notice had been sent that the claim had been processed and a check in the amount of $486.81 was on its way! I could not believe it! I am so grateful I made the decision to go with Healthy Paws! I have never made a better decision in my life. Every chance I get I let people know about the company. Whenever I see my vet I show her my claims and how fast they are processed! She too has become a fan and let's everyone she cares for know about the company!

I have been a customer of Embrace for two years and during that time I had the unfortunate occasion to need to take my Lab into the vet for 2 emergency visit. After the visits I was surprised to find that submitting my claim form to Embrace was fast, easy and the response from the claims dept. Was a totally positive experience. Embrace is the only Pet Insurance company that I have ever used but I can't imagine any other company being more accommodating. From the beginning you knew exactly what you were entitled to and that is exactly what you got from Embrace.

Took way too long to receive claim approval. good customer service though. Unsure as to why you are unable to view my scanned documents and have had to send via mail which is inconvenient.

Despite giving heartworm preventative all year following a negative test, our dog Buddy tested positive for the disease. From the very first call to check on his coverage, the staff at Healthy Paws were exceptional on a personal and professional level. The claim was handled quickly and efficiently and payment was made at 90% with the $50 deductible in less than 10 days after submission. I really appreciated the staff at Healthy Paws contacting me several times to check on Buddy during his recovery! I highly recommend Healthy Paws to anyone who wants the best for their pet!!

My golden retriever had moist dematitis (hot spot) and otitis (ear infection)at the same time when we were away from home. I love that Embrace coverage applies to any vet. Although the reimbursement was a little slower than in the past, I was kept informed by e-mail so this was not a surprise. I appreciate a company like Embrace that is honest and communicates when there is any delay in processing claims. I received my check & even received a follow-up email to make sure I had received it. I love Embrace & highly recommend it. There is such piece of mind knowing that no matter where we go our dog is covered.

Even though all of my claims did not get paid, the response time was incredible. I faxed my claims in about 6pm one evening, and by 11am the next day, I had email alerts telling me the claims were being processed---by 2pm--my claims were processed--and within days, money was in my account. Again, not all of my claims were paid--but the quick response is truly a thing of beauty! Thank you, Pets Best!!!

I had a previous pet insurance company that was awful, they claimed a pre-existing issue when even the vet clearly stated it was not so I was nervous about selecting another insurance thinking they were all the same. NOT TRUE! I rescued two kittens and one seemed to be having a lot of medical issues, the 5 mth old had breathing problems and the vet bills were piling up, I definitely thought I would have a big hassle trying to get them paid but I submitted the claim and the next day had the approval email ad the check in my hand three days later! I couldn't believe it! Not only that but they followed up to see how the kitten was doing. I raved to my vet and they couldn't believe it either and for the first time the vet is offering referrals to an insurance company. All I can say is THANK YOU and I would recommend them for your pet needs

Every step of the way Trupanion was awesome! Excellent customer service and prompt reimbursement.

Every step of the way Trupanion was awesome! Excellent customer service and prompt reimbursement.