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Tripper was injured when a golf cart ran over his right hind foot. It crushed 3 out of 4 toes as comminute fractures. His prognosis is very uncertain as yet whether he will heal properly to utilize his foot and regain full function. Treatment consists of (currently) weekly splint and bandage changes and progressive foot xrays to assess healing/mending of fractured digits. Embrace has always been there for all our past and current dogs; the representatives compassionately expeditiously handle our pet's medical veterinary needs. I have continued to be EMBRACE's biggest advocate whenever and wherever i meet pet owners and visit vet clinics. We have introduced several practices to Embrace and to offering their clients the opportunity to enroll with Embrace.Thanks to all the wonderful staff we have encountered at EMBRACE under some of the most horrid times for us and our furry family, a terrible situation always had a good side to it. The staff involved with each claim email and call to inquire on pets' progress and whether they can be of additional assistance in our time of need. Cost of monthly insurance premium few dollars but pice of mind PRICELESS!!! I generally do not write reviews but feel it is very necessary in this company's case.

This company is SO busy that it takes months for them to process a claim. I guessing they have a staff of one for it to take so long! Also, everything falls under "pre-existing" condition so that the claim is refused. It's garbage. I'm extremely disappointed in this pet insurance. Apparently, I don't have a "Cadillac" plan that covers every single claim.

For the last several years, we have had our two pets insured with Healthy Paws. During that time, they have both required treatment and Healthy Paws has been there every step of the way for both us and our pets. Rhianna, our golden retriever, developed a maxillary osteoma while Selena, our sheltie, needed two teeth extracted. Through these difficult ordeals, Healthy Paws has shown true compassion for our pets as well as we, the owners. They have been responsive to our every need, settled our claims professionally and fairly, and time and time again, have shown they truly care about our pets through their kind and thoughtful correspondence. Recently, when Rhianna passed, we received heartfelt condolences through a sympathy card sent to us by Healthy Paws which had been signed by many of the staffers there. Talk about caring!!! In my opinion, Healthy Paws should be held up as a shining example throughout the business world in this country of how a company should behave in meeting the needs of its customers. Healthy Paws is simply the best!!!

My cat had decreased appetite and voiding. He became dehydrated several times and needed fluids. He vomited and was given anti-nausea injections, had blood work, x-rays and urine test to find out he had cystitis. He still was not eating or drinking much and was given a pill to increase his appetite. My vet took excellent care of him and having Trupanion insurance gave me peace of mind.

My cat had decreased appetite and voiding. He became dehydrated several times and needed fluids. He vomited and was given anti-nausea injections, had blood work, x-rays and urine test to find out he had cystitis. He still was not eating or drinking much and was given a pill to increase his appetite. My vet took excellent care of him and having Trupanion insurance gave me peace of mind.

We've used Embrace for a year now for our 3 cats -- and highly recommend them. Our claims are covered quickly and completely and the communication with customer service is top notch. Terrific job; keep up the good work!

We have had Healthy Paws insurance for our <2-year-old Yorkie/Bichon mix, but never had the occasion to use it (luckily) until about 2 weeks ago. Olive had some vomiting over the course of a couple days, and a vet visit and diagnostics ran up a quick $600 bill. The vet's office did the legwork with the claim, and we received an email about a week later saying my claim had been processed and they'd be sending a check. At this point, I was very happy. However, they REALLY sealed the deal when I received a personal email asking how Olive was doing after her "tummy troubles". It was obviously a personally-written email from a human, and they even asked for a picture, which I was only too happy to provide. I got a very nice email in return within a few hours. I couldn't be happier with Healthy Paws.

We've had Embrace insurance for over a year now for our puppy and recently renewed. He has gone through a lot in his life thus far and Embrace has been great. Highly recommend them to anyone with a pet. The claim process is quick, communications are helpful, information is accurate and all around a very professional operation. I wish my personal health insurance was this great!!

We got Embrace in 2009. Six months later, our 6-year old, Bagel, got unexpected and unexplained lymphoma. Embrace sorted out all the claims and made the process so easy to get reimbursed, which is what you need when everything is in trauma from a pet with a critical illnes or injury. During that period, Embrace employees working on the claims would ask about Bagel. When we lost her, they all sent sympathy e-mails. We have Embrace for two other dogs, and purchased the wellness adder. We cannot say enough about the great value, overall experience, and quick reimbursements. Top dog insurance - you need to choose Embrace.

While I was kept informed of the process, it took over a month to process this claim. There was only one charge and the amount was just applied to my deductible, so I'm not sure what the hold-up was with it.