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This was about as simple a claim as you could get, yet it took WEEKS for it to get resolved. Thank God it wasn't thousands of dollars I was waiting on. This is my first claim with him. I'm not sure if I would recommend this company or not.

Trupanion emailed me when they received my claim, and responded with a check promptly. I was very satisfied.

Trupanion emailed me when they received my claim, and responded with a check promptly. I was very satisfied.

We are very happy we had purchased ASPCA health insurance for our Abby. At our vet’s prior recommendation we purchased the basic plan because she is only 3-1/2 and healthy and never thought we would use it. Two months after she tore her capsule around her kneecap, not a typical injury and not known to breed. I was worried that being new to the service we wouldn’t qualify, but after speaking to a representative we were happy to learn that we would recoup 80% of her surgery cost. We were thrilled! While I had some issues with the website at first, I can attest that every time I spoke with a rep, they were courteous and extremely helpful. I just don’t want to have to use them again too soon....for us, not them!

After receiving a one month, zero deductible free trial our puppy had unknowingly ingested chicken bones. After a morning scare of him not moving, eating or drinking, diarhea and vomiting we took our little guy into the vet. Our puppy required a serious of diagnostic tests to find out the issue as well as an overnight stay our puppy was free to come home. Trupanion responded quickly to our claim. As a university student the bill was worrisome but Our vet bill was reduced by %90. The staff were so supportive and friendly and followed up numerous times to make sure our little guy was happy and healthy. At the end of our trial we had no doubt in our mind that we would continue coverage.

After receiving a one month, zero deductible free trial our puppy had unknowingly ingested chicken bones. After a morning scare of him not moving, eating or drinking, diarhea and vomiting we took our little guy into the vet. Our puppy required a serious of diagnostic tests to find out the issue as well as an overnight stay our puppy was free to come home. Trupanion responded quickly to our claim. As a university student the bill was worrisome but Our vet bill was reduced by %90. The staff were so supportive and friendly and followed up numerous times to make sure our little guy was happy and healthy. At the end of our trial we had no doubt in our mind that we would continue coverage.

After my Scottish terrier Maggie was diagnosed with cancer, I found out how expensive treatment could be. When my little Scottie Danny came home I made sure he had insurance coverage. Unfortunately Danny needed that coverage. HE GOT CANCER ALSO. BUT WITH THE PET INSRUANCE HE WAS ABLE TO GET CHEMO AND LIVE AND ENJOY HIS FAMILY FOR ANOTHER YEAR. Now Mitzi and Barney are in our lives and have insurance for unexpected illnesses.

I have enjoyed working with Embrace Pet Insurance. The customer service folks are very helpful and friendly. They acknowledge receipt of a claim very promptly. My only wee "beef" has been the length of time it has taken to reimburse my most recent claim -- it took a month. That seems to be a bit long. Otherwise, I'm glad we have Embrace to cover our dog's health needs.

Claims were both processed in 2 days and check received within a week.Only issue is that one drug was not covered. After calling, a vet note was required to cover that drug. The problem is that since the claim is closed now it's going through an appeal etc... would have preferred to have been contacted to get the fax from the vet before the claim was closed.

Claims were both processed in 2 days and check received within a week.Only issue is that one drug was not covered. After calling, a vet note was required to cover that drug. The problem is that since the claim is closed now it's going through an appeal etc... would have preferred to have been contacted to get the fax from the vet before the claim was closed.