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Our service to date has been fine and I…
Our service to date has been fine and I have no complaints from that perspective, but about a month after our Bernese’s first birthday, we received a letter stating that our monthly bill will be increased by 15%!! I called Trupanion to share my displeasure. The Trupanion representative was professional and explained that the increased cost was due to the increasing coverage costs. I requested to talk to the manager and was refused, and was notified that there was no one in management that I could speak with??!! Seems like they get you for the first year (the critical time to get pet insurance) and then start increasing your monthly costs after that first year…it’s dishonest and misleading.
Insurer: Trupanion Canada
By: Sterling Parsons
Do not buy
I got insurance, my cat was sick and went to the vets. I filed a claim and absolutely nothing was covered. I have since files another claim for the death of my cat and now paying and extra months insurance for her because they take over a month to process claims. Go find other insurance this is a waste of time and money.
Insurer: Pets Best
By: alice
Healthy Paws is the BEST
I got Healthy Paws Pet Insurance for my rescue dog Tiger Lily when she was 3 years old. I had previous experience with other pet insurance, and knew I needed something better than what I had used with previous pets, so I did some research. It has been the best decision I have ever made. Tiger Lily was healthy and happy for years. Each year I would barely use the deductible. Maybe a couple of years there was a foxtail in her foot, or a gastro intestinal episode, and I would be glad I was able to submit a claim. Then, as she got older she developed allergies--and Healthy Paws has made it possible to get her monthly medications, and then there was an episode that landed her in the emergency room with a sludgy gallbladder diagnosis-- but it was an expensive ER visit. It gave me peace of mind to know that my insurance would cover it. Then she was diagnosed with a heart murmur, and I was relieved to be able to get an echocardiogram to see exactly what is going on. She developed arthritis, and I was able to get x-rays to verify this, and get her monthly medications to ease her pain, so she can still go on her "walkies". And recently she had an acute middle ear infection that wasn't immediately visible--my vet sent me to the doggy neurologist because she was acting like she had a stroke., but I had peace of mind knowing I had Healthy Paws to help me through this issue. Eventually it was determined she needed a procedure, a surgery, to clear out the fluid build up in her middle ear with a specialist... All through out this distressing health issue, the one thing I didn't have to stress about was whether or not my insurance would cover it. Without Healthy Paws, my special Tiger Lily would not have been able to receive the necessary medical care she needed. Healthy Paws does what they advertise, and they are there when you need them. If you have a pet, you need to get insurance for them. And Healthy Paws is the Best.
Insurer: Healthy Paws
By: Sara Crisci
I love Trupanion!
Trupanion is wonderful and has been great processing claims. I recommend Trupanion to anyone I know.
Insurer: Trupanion
By: Deborah
There when you need them!
I have made claims in the past and always happy with the quick response. It's nice to know that you can rely on Trupanion.
Insurer: Trupanion Canada
By: Theresa
I love that you answer the damned phone.
I love that you answer the damned phone. I love that your staff are personable and ask about my dog.
Insurer: Trupanion Canada
By: Courtney
Overall Excellent
I was really worried and stressed that something was very wrong with my pet so I was worried about the process of making a claim. I spoke to someone via chat and they were so helpful and gave me all the information I needed. The claim was processed very quickly and I am so happy with the experience overall. Thanks!
Insurer: Trupanion Canada
By: Kelsey
Great service
It was very easy to make the claim and response time was very quick
Insurer: Trupanion Canada
By: Connie
Best Insurance
The best monthly rate & My Vet introduced me to your Insurance!
Insurer: Trupanion Canada
By: Valerie
Very helpful and easy to deal with
Very helpful and easy to deal with
Insurer: Trupanion Canada
By: