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I have received good servicefromEmbrace for going on three years for my three Westies. The latest one is for my Westie with recently diagnosed Addison's.

Trupanion provided excellent customer service since the moment I signed up. They were very helpful and efficient with updating me on the process of my claim. I received my reimbursement within a short period of time and by having my pet insurance it saved me money and also I was able to provide my cat with the best care. Blackie is doing wonderful after his treatment and we are grateful to have such a caring pet insurance company.

Trupanion provided excellent customer service since the moment I signed up. They were very helpful and efficient with updating me on the process of my claim. I received my reimbursement within a short period of time and by having my pet insurance it saved me money and also I was able to provide my cat with the best care. Blackie is doing wonderful after his treatment and we are grateful to have such a caring pet insurance company.

As Rosie gets older, we seem to spend much more time at the vet. Those visits are expensive and the insurance check takes some of the "sting" away. The cost is reasonable and the coverage sufficient.

My puppy was 3 months old when he had his 1st accident, ( a broken paw in 2 places ). Trupanion notified me via E-mail as soon as they received my claim, which was within 24 hrs of the doctors visit. The check was soon to follow. His 2nd accident was an accidental ingestion, which again was handled quickly and professionally. Wish my health insurance was as quick as Trupanion.

My puppy was 3 months old when he had his 1st accident, ( a broken paw in 2 places ). Trupanion notified me via E-mail as soon as they received my claim, which was within 24 hrs of the doctors visit. The check was soon to follow. His 2nd accident was an accidental ingestion, which again was handled quickly and professionally. Wish my health insurance was as quick as Trupanion.

Overall the AKC/Pet Partners insurance group is very good about reimbursements based on your policy. However, after having the policy for 3-1/2 year, my dog required ligament surgery (TTA) of which they did pay 80% based on my policy but upon the next year's renewal, they increased my rates by $100 each month!! I've kept the policy but will be moving to another carrier. After researching, other carriers have the same benefits and hopefully won't be a devious.

There are many scam pet insurance companies that gladly take your premium but will find any way possible to avoid paying claims. So when I decided to look into the possibility of getting pet insurance, I was very careful and I did quite a bit of research. In my research, it was Embrace that consistently came up with the best reviews both by policyholders but also by independent reviewers. I also really liked the variety of plans and that they pay claims based on the cost of the vet bill instead of "reasonable and customary" charges. I took the leap and decided to try Embrace. I have loved them from the start. They are always nice and friendly. Then my cat developed a blockage and when I needed Embrace most, they were there for me on the phone. I even called after hours while rushing my cat to the vet and they answered and helped me even though it was time for that particular person to go home. Unfortunately I didn't get her name but she was wonderful and assured me that Embrace would be there for me. After all the medical bills, I waited a bit worried wondering if Embrace would be like so many typical pet insurance companies and try to get out of the claim. Embrace stayed in touch with me while the claim was being reviewed to let me know that they were looking at it - even though they had not reached their estimated turn-around time, they still stayed in touch with me (without me prompting) to make sure that I knew they were working on it. Today I received my EOB

Molly had a growth in her throat. The issue required an emergency vet visit, a follow up and then surgery. Trupanion was quick to respond and to pay the claims. The representatives were always friendly and informative. I chose a higher deductible for the policy; my out of pocket expense was $505. plus $394 for services not covered. When I add up the premiums paid plus the out of pocket, I am almost even.I am not sure in this case the insurance was ideal. My complaint would be that Trupanion does not cover exams. The explanation that I was given doesn't make sense. "It is Trupanions way of making sure that people are not taking their animal to the vet for exams in order to satisfy the deductible". I am not sure I will keep the policy.

Molly had a growth in her throat. The issue required an emergency vet visit, a follow up and then surgery. Trupanion was quick to respond and to pay the claims. The representatives were always friendly and informative. I chose a higher deductible for the policy; my out of pocket expense was $505. plus $394 for services not covered. When I add up the premiums paid plus the out of pocket, I am almost even.I am not sure in this case the insurance was ideal. My complaint would be that Trupanion does not cover exams. The explanation that I was given doesn't make sense. "It is Trupanions way of making sure that people are not taking their animal to the vet for exams in order to satisfy the deductible". I am not sure I will keep the policy.