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This is a reasonable amount of turnover time. However it was a very simple claim that has been processed for us a couple of times before. I'm not sure if your turn around times for something major is adequateor not. Thsnks for improving though.

Since this was our first claim, we were a little worried. Service was great, very fast repayment. Our only concern was the fact that the re-examination had to be paid for every time and since we took Max in 3 times in 72 hours for the same condition, we expected to pay only one examination fee.

Since this was our first claim, we were a little worried. Service was great, very fast repayment. Our only concern was the fact that the re-examination had to be paid for every time and since we took Max in 3 times in 72 hours for the same condition, we expected to pay only one examination fee.

review my dog in less than a monthwent blind totally it bothered me to see walk into things and could not make it the stairs my wife was crying I Took to the vet he told it looks like cataracts so I took to garden state veterinary in tinton falls nj to see a DRDJ Haeussler to do surgery on the eyes now my dog can see again thank you doc the cost was $4839.27 thank god I have pets best insurance they paid me back $3866.00 and very help full I would deffently keep insurance on my dog and it will be pets best insurance thank very much and very fast riembursement no hassle and paid all visits the premiums are very reasonable

If you have ever go to the Pet ER, you might have seem some Pet hospitals ask you to pay deposit before they give further treatment to your pet. You feel heart breaking when you see Some have to loan the money to give their pet treatments or even give up on their pet because it is too expensive. We had a almost 16 year old dog Looka. She was diagnosed cancer on July, 2011. If not because PetBest, we cannot go further for her radiation and surgery. Thank God that we have her cancer treatment covered ( we claim 8000 in total) she is still live and kicking! Last month, she was found by our Vet her liver ALT level elevated, all the checks and treatments is another 1300 dollars bill. We submit our claim and right away received PetBest response. I feel safe that I have the choice to protect our dog because the insurance. I hope all the pet owners has this choice for their pets as well!

Quick payment was made for my young dogs prescription medicine which is necessary for his anemia (secondary to his kidney disease). This company has always been the best --- from coverage & quick claim processing & customer service.

I have three dogs gigi,coco,biscuit and right now i have the two older dogs with aspca.MY gigi girl has been sick and hurt a couple of times sinces i got this insurance and let me tell you knowing that i have insurance i don't hesistate to take them to vet. the first time i waited to see how it work and i couldn't belive how much i was getting back and after i called couple of times and was explain my insurance i was glad i had it.this last time gigi got sick it was sudden her eyes were covered in catracks and i was truly scared for her. i didn't think twice about taking her and when the vet said we should do this to make sure it isn't something worse i knew i would get so money back for her.Im so please i will be putting my third one on. i have even told all of my friends to get this for them it helps alot.

I just submitted my first claim since purchasing the insurance about a year ago. I printed the claim form, filled it out, dropped it to my vet to complete, and mailed it in with a copy of the vet bill. They contacted me via email when they received the claim and let me know that they were beginning the process. I received regular emails updating me and explaining what was going on. They needed more information from my vet, and let me know that they had submitted the request and that I didn't need to do anything further. Then a check showed up in the mail for 90% of the eligible services. I have 3 senior cats - 10,11, and 12...It seemed like every time I had to go to the vet with one of them, it was a $300 or $400 bill. Always necessary things, but it adds up fast with 3. I'm thankful Trupanion was willing to accept senior pets, because now I know that as they age, and more age related issues or diseases arise, I can continue to do everything in my power to keep my babies healthy and comfortable!

I just submitted my first claim since purchasing the insurance about a year ago. I printed the claim form, filled it out, dropped it to my vet to complete, and mailed it in with a copy of the vet bill. They contacted me via email when they received the claim and let me know that they were beginning the process. I received regular emails updating me and explaining what was going on. They needed more information from my vet, and let me know that they had submitted the request and that I didn't need to do anything further. Then a check showed up in the mail for 90% of the eligible services. I have 3 senior cats - 10,11, and 12...It seemed like every time I had to go to the vet with one of them, it was a $300 or $400 bill. Always necessary things, but it adds up fast with 3. I'm thankful Trupanion was willing to accept senior pets, because now I know that as they age, and more age related issues or diseases arise, I can continue to do everything in my power to keep my babies healthy and comfortable!

I have six rescue dogs that I have insured with Pets Best for several years. This last month, Pets Best raised my rate from $165.54 per month to $361.80 per month (an increase of $198 per month - more than double my previous payment). When I noticed the payment amount on my credit card statement, I called Pets Best immediately and told them I simply couldn't afford it. We then changed the policy so that it included a $500 deductible on each dog with a charge of $226.84 per month. It was my understanding that Pets Best would refund me the difference. The difference between the two prices was $134.96. The refund they provided was $14.37. I am unhappy in the extreme about the overwhelming and sudden rate increase. I am further really unhappy that Pets Best did not refund me the difference after I changed the plan. My recommendation is to not insure your animal with Pets Best unless you want to look forward to this kind of surprise rate increase when it is too late to insure your pets with a different insurance company. I note that the email message they sent regarding my policy renewal had a very mild statement that I might notice a rate change.