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Awful claims process
The claims process with healthypaws has become completely ridiculous! I used healthypaws for years with my previous dog and they were wonderful but unfortunately a lot has changed in the last 8-9 months. I always like to have insurance for my dogs and when I got two new puppies, early 2020 it was a no brainer for me to get healthypaws for them on day one. Unfortunately, that was poor decision! They now reject every and all claims you send them, telling you “additional action” is required to complete the claim. They will send you an email with some BS like something is cut off or missing from the claim and you need to resubmit the information. They have done this with EVERY claim I’ve sent in!!! EVERY ONE! Here’s the funny thing, this never happened once the entire time I used them before, Ive very familiar with claim filing process. I’m guessing they are now underwritten by a new company or just decided to be difficult so people would give up on filing a claim after three submissions. They love to use the “page was cut off” excuse! Really.... I find that interesting as I take a picture of the page and the entire thing is in the image and nothing is mission or “cut off” as they like to say. Ive send multiple responses and asked for someone to detail to me what the infraction is on a claim and you guessed it never once have I received a response. Back a year ago I would have said hands down go with healthypaws and dont even bother shopping around but seeing as they are no better now then any other insurance company, as far as customer service and claims processing, you might as well go with a cheaper company... I know I’ll be switching myself. In response to your reply, it’s pretty clear my issue was ignored. You’re making a point to detail past medical issues, why? My dogs are puppies as I mentioned and don’t have any past issues or medical records. Furthermore, my issue is not with one claim. Every single claim submitted gets an action required email and then you give some BS reason like the claim is missing information or the page is cut off. The page can’t be cut off when it’s a picture of the invoice and I used the app and then camera to take the photo... I didn’t send some cut off fax, they are full page edge to edge images with all information clearly shown in the picture, for all claims submitted not just one. Your response just proves my point and shows the lack of customer support, now you want me to post my account information online??? Really, that’s a brilliant suggestion. I’ve sent multiple responses already via email and have yet to get a email response or phone call as I’ve requested, how about you take the time and care to respond to those and not just the complaints posted online.
Insurer: Healthy Paws
By: James
Second time they have raised my rate in…
Second time they have raised my rate in three years. My plan started off at $35.00 went up to $40.50 and now they are raising my rate again to $47.50 in two months. Just so everyone knows my rate increased within months of filling a small claim. Also veterinarian rates have not gone up 22%.
Insurer: Healthy Paws
By: Aileen McGurk
My claim for my dog was handled…
My claim for my dog was handled professionally and quickly. I received an explanation of what I was getting back and why I was getting that amount. I appreciate it. Thank you.
Insurer: Prudent Pet
By: Khloe
Pays for itself!!
I have my Cavalier King Charles Spaniel, Daisy, on the BestBenefit Plan and it has most certainly paid for itself so far. Daisy was diagnosed with a luxating patella in March 2020 (exam and diagnosis was covered), and I was told it is in her best interest to get a surgery consult by an orthopedic specialist. In July 2020, she had her evaluation and it was confirmed that she would need surgery (surgery consult was also covered). Daisy finally had her knee surgery for Grade III Patellar Luxation in November 2020, which to my pleasure, was also covered by her plan. The overall cost of Daisy’s diagnosis, surgery consult and the surgery itself was around $3,320. In total, I’ve only paid about $550 out of pocket for all of this, which has saved me from financial turmoil. I highly recommend Pets Best, as it is super easy to submit a claim, they fairly evaluate each claim per your pet’s plan and the coverage options are better than any other company! Truly incredible.
Insurer: Pets Best
By: Lilly
Easy to work with and fast
Easy to submit claims, reimbursement is quick and simple, covered a range of things for our dog including allergy testing.
Insurer: Healthy Paws
By: Chris M
If I could give them no stars I would
If I could give them no stars I would. Our 1 year old dog started limping and needed an x ray. We discovered she has osteochondrosis and will likely need physical therapy along with surgery from a specialist and Trupanion will not cover ANY of it. According to them it is considered a pre-existing condition because it happened within the month of us getting insurance! Why am I paying $60 a month if all of my claims are ineligible? I do not recommend trupanion.
Insurer: Trupanion
By: Ashley Cabral
Trupanion Easy Process
Except for a mistake made in filing by the Vet's office this was a smooth, transparent process. I was disappointed that the amount e paid was applied to Ranger's deductible cost, mostly because I thought we had met that criterion. Apparently deductibles are "per event" and not cumulative for the year. Oh well!
Insurer: Trupanion
By: Mark
Helpful feedback
Good feedback on explanation of benefits
Insurer: Trupanion
By: Anne