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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Agent was fantastic
The agent was very professional, knowledgeable and informative with what Embrace had to offer, and was able to answer all my questions.
Insurer: Embrace
By: Becky Tucker
Courteous customer service and prompt payment
Courteous and knowledgeable customer service. Prompt completion of my claim. Thorough communication via email as the claim process was taking place. We appreciate the peace of mind with insurance for our pets.
Insurer: MetLife
By: Chris Mc
Agent offered me various methods of…
Agent offered me various methods of filing claims since I could not download app on my computer she said I could fax or email or mail and you had a phone number available for people like me that is not good with electronics Thank you and agent was very kind and knowledgeable
Insurer: Prudent Pet
By: Jeanie Herring
Very fast processing of my dog’s ER…
Very fast processing of my dog’s ER claim!!
Insurer: Embrace
By: Kim Weete
PetsBest takes a long time to process a…
PetsBest takes a long time to process a claim, close to 30 days. Preexisting condition definition is very broad, be sure you understand it before signing up. For example: if there is a record of your dog ever itching, they may exclude any Dermatology condition.
Insurer: Pets Best
By: Linda Van Mierlo
Reasonable cost for plan
Reasonable cost for plan, have not used it yet will know more.
Insurer: Nationwide
By: Zeus
Chris came through sooner than expected!
Chris clearly understood my inquiry and took time to research it on the phone. When he recognized that my claim had not yet been paid, he escalated the issue and managed my expectations for resolution. When I called on 8/25/2025, Chris explained it could take up to 15 days to complete the review. I received the payment for my claim today, 8/27/2025. Fortunately, he followed the best practice of service to under-promise and over-deliver. Thank you Chris!
Insurer: Embrace
By: Tammy Knoll-Anderson
Couldn't just sign up for accident…
Couldn't just sign up for accident insurance. I don't know if that was my fault or that you can't just sign up for accident insurance. Also I tried to login to my new account three times and was unsuccessful. I don't know if it's because we have an annuity with you as well.
Insurer: Nationwide
By: Judy Cohen
Waste of time and money
Waste of time and money
Insurer: Nationwide
By: customer
Very easy
I submitted my first claim. Pumpkin made it very easy, and the process was smooth
Insurer: Pumpkin
By: Kristine