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We more than met deductible for the year and they have not paid one thin dime - go on the rip off complaint websites and you will see plenty of other complaints. Some people have lost hundreds of dollars, so I guess it could have been worse. Giving ASPCA a bad image.

We have two rescued sisters. They are a cross between chocolate labs and Rottweiller. They are parvo survivors. They are also happy and VERY energetic. We have been clients of your company since the day we adopted each other. You helped pay for their spaying and thankfully all we've ever had to use you for was wellness visits and shots, but as energetic as Hoy Sum (Happy) and Fi Lo (Joy) are, we are very glad your are there should their energetic natures cause us to require more of you then we want. Thank your for your product and your customer service. I have never had a problem submitting my claims nor in receiving reembursement from you. You are professional, quick and responsive. Thank you

An oral mass proved to be a melanoma, the most aggressive form of cancer. Heartfelt thanks to both West Coast Vet Dental Services and Canada West Vet Specialists located in Vancouver. Two surgeries successfully removed the tumor and surrounding tissue, leaving him cancer-free. Trupanion came through with flying colors, handling the claims quickly and kept in touch via email while processing and forwarding payment.

An oral mass proved to be a melanoma, the most aggressive form of cancer. Heartfelt thanks to both West Coast Vet Dental Services and Canada West Vet Specialists located in Vancouver. Two surgeries successfully removed the tumor and surrounding tissue, leaving him cancer-free. Trupanion came through with flying colors, handling the claims quickly and kept in touch via email while processing and forwarding payment.

Whatever you do, be careful of the fine print. Heaven forbid your animal develop symptoms of a previous illness before the 180 day waiting period from the previous year's coverage. This insurance won't help you. They consider it pre-existing, even if you have had their insurance for years. I've spent hundreds of dollars insuring my cats, now they won't apply my claim to my deductible. So, I'm paying out of pocket for her treatment anyway. What's the point?

I have tried other pet insurances and there was always excuse after excuse of why they didn't pay but not with Embrace. I have met my deduct on my dog's first injury and they are sending me a check. :)

I am very pleased and impressed with the professionalism and service of Trupanion. Unfortunately my 2 Labs have had some serious issues that needed specialty vets. After paying some hefty bills working with Trupanion for reimbursement was painless and prompt. I spoke with several representatives that were very polite and helpful. Thank you!

I am very pleased and impressed with the professionalism and service of Trupanion. Unfortunately my 2 Labs have had some serious issues that needed specialty vets. After paying some hefty bills working with Trupanion for reimbursement was painless and prompt. I spoke with several representatives that were very polite and helpful. Thank you!

I submitted a claim to be reviewed (my first one) and it took nearly 5 weeks to have the claim processed. Additionally, several weeks into the process, I received an email noting that Embrace needed medical history from another provider and they had not received the info. Therefore, they were going to cancel the claim for insufficient info if I did not produce that information within 4 days. Meanwhile, that was the first that I had heard of the missing info. Five minutes after receiving that email, I received another email conveying that they had received the info and my claim had been processed. To summarize, my first claim process was a disappointing experience, punctuated with poor communication and customer service, and I will think twice before adding my second cat to this insurance policy.

We got our first dog last month and people recommended getting pet insurance. After getting people's advice and also researching different pet insurances (because there are many & some have horrible reviews) we decided to go with Embrace because it came highly recommended. I submitted my first claim on Monday, received an email on Tuesday that they were in receipt of my paperwork and received another email today that they claim has been processed and a check is in the mail. Amazing! I know I chose the right insurance for my dog.