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Because he was very professional and very friendly and took care of the problem with now hesitation
Because he was very professional and very friendly and took care of the problem with now hesitation
Insurer: Trupanion
By:
Cannot say enough about this company.
Cannot say enough about this company. Absolutely stellar customer service. Not to mention, prompt payments. Love them!
Insurer: Trupanion
By:
Horrible - Do not waste your money!
Firstly, I want to say that I wish I had researched any bad reviews years ago before I ever signed up with FIGO. It seems that others are in the same boat as I am! I have been a loyal customer of FIGO for approximately 4-5 years now. I have NEVER needed to use the insurance however, I continually paid my monthly premium on auto-pay (by now, thousands of dollars total). I initially went with them because one always worries about getting coverage for pre-existing conditions whether it be minor or major and they seem to have stated they had a good policy with regards to considering a pre-existing condition something that has happened within the last 18 months. Well, for the first time in a while, I had to bring my cat to the vet as he had a small lump on his jawline... I wound up spending a little over $400 however, I was glad to know in the back of my mind that I had EXPENSIVE coverage for Koby's medical needs. Guess what? They only paid my visit fee and denied everything else(did not pay it really, it went toward my exorbitant yearly deductible)!!!! First of all, it even states on the explanation of benefits that, "Any illness or other condition that first occurred or displayed any signs and/or symptoms consistent with the stated illness or condition within 18 months prior to the pet policy effective date or prior to the expiration of any applicable waiting period"... Ok, I called customer service, maybe this was a mistake. I asked for an explanation and the rep confirmed that Koby had a lump on his lip back in 2013 so it is considered pre-existing.. wait a minute, what is the whole thing about the 18 months prior to starting an insurance policy with them? (2013 was over 2-3 years before I ever signed up with FIGO!).. I was told basically, read the fine print in our policy.. Ok, not only this but in 2013 he was brought to the vet for a swollen ball on the tip of his lip (allergic reaction to his food bowl - plastic).. as soon as we changed his bowl to metal, it went away and never came back. Now in 2020, he had a lump on the side of his jawbone and it will not be covered. This just sounds too funny to me. Every year, your premium goes up and goes up quite a bit at that. Like I said, I have paid A LOT in the past few years each month to ensure I have coverage for my cat. WHAT A WASTE OF MONEY!!!!!! I could have literally put that money away each month as if I were contributing to an emergency vet fund for any vet bills I would need to pay in the future and I would have been completely fine. It is so sad to see that they can easily take your money every month, increase your monthly premium each year, and then deny your claims and pay close to NOTHING. This is not the first time they have disappointed me however. Obviously, I was upset about the increases in monthly prices each year but whatever, you cannot do anything about that especially if you want to ensure your pet has coverage (or so you think they would anyway), but I was grandfathered into 100% reimbursement along with a $200 deductible. Well, this recent and current policy, I was raised to a $500 deductible and unable to keep my $200 one.. It is very clear that they do not care much about your pet or about your financial situations/the reason why you prefer to pay for coverage. Again, I am really saddened to know my money that I worked so hard for is wasted and gone, for nothing. I had to pay the entire bill and the little sixty something exam fee they did cover, it went toward my big $500 deductible anyway (LOL!). Please - take this from someone who has been with FIGO for years, paid tons of money in premiums and NEVER used them within that time period up until this year....SAVE YOUR MONEY AND YOUR ENERGY!!! Put away some money every month (or every paycheck) toward an emergency vet fund for yourself (as if you were paying a monthly premium, only to yourself). This way, when you have a vet bill to pay, you will have this money already saved. Another option, get CARE CREDIT.. You never want to invest in something that you will forever be uncertain about. I pay for FIGO insurance and I get close to nothing in return from them. Absolutely terrible.. still in shock that I am at a loss. I really did have high hopes for this company and their services but I must have been sadly mistaken. Just to reiterate : SAVE YOUR TIME and YOUR MONEY.
Insurer: Figo
By: Thomas
HORRIBLE - DO NOT WASTE YOUR MONEY
Firstly, I want to say that I wish I had researched any bad reviews years ago before I ever signed up with FIGO. It seems that others are in the same boat as I am! I have been a loyal customer of FIGO for approximately 4-5 years now. I have NEVER needed to use the insurance however, I continually paid my monthly premium on auto-pay (by now, thousands of dollars total). I initially went with them because one always worries about getting coverage for pre-existing conditions whether it be minor or major and they seem to have stated they had a good policy with regards to considering a pre-existing condition something that has happened within the last 18 months. Well, for the first time in a while, I had to bring my cat to the vet as he had a small lump on his jawline... I wound up spending a little over $400 however, I was glad to know in the back of my mind that I had EXPENSIVE coverage for Koby's medical needs. Guess what? They only paid my visit fee and denied everything else(did not pay it really, it went toward my exorbitant yearly deductible)!!!! First of all, it even states on the explanation of benefits that, "Any illness or other condition that first occurred or displayed any signs and/or symptoms consistent with the stated illness or condition within 18 months prior to the pet policy effective date or prior to the expiration of any applicable waiting period"... Ok, I called customer service, maybe this was a mistake. I asked for an explanation and the rep confirmed that Koby had a lump on his lip back in 2013 so it is considered pre-existing.. wait a minute, what is the whole thing about the 18 months prior to starting an insurance policy with them? (2013 was over 2-3 years before I ever signed up with FIGO!).. I was told basically, read the fine print in our policy.. Ok, not only this but in 2013 he was brought to the vet for a swollen ball on the tip of his lip (allergic reaction to his food bowl - plastic).. as soon as we changed his bowl to metal, it went away and never came back. Now in 2020, he had a lump on the side of his jawbone and it will not be covered. This just sounds too funny to me. Every year, your premium goes up and goes up quite a bit at that. Like I said, I have paid A LOT in the past few years each month to ensure I have coverage for my cat. WHAT A WASTE OF MONEY!!!!!! I could have literally put that money away each month as if I were contributing to an emergency vet fund for any vet bills I would need to pay in the future and I would have been completely fine. It is so sad to see that they can easily take your money every month, increase your monthly premium each year, and then deny your claims and pay close to NOTHING. This is not the first time they have disappointed me however. Obviously, I was upset about the increases in monthly prices each year but whatever, you cannot do anything about that especially if you want to ensure your pet has coverage (or so you think they would anyway), but I was grandfathered into 100% reimbursement along with a $200 deductible. Well, this recent and current policy, I was raised to a $500 deductible and unable to keep my $200 one.. It is very clear that they do not care much about your pet or about your financial situations/the reason why you prefer to pay for coverage. Again, I am really saddened to know my money that I worked so hard for is wasted and gone, for nothing. I had to pay the entire bill and the little sixty something exam fee they did cover, it went toward my big $500 deductible anyway (LOL!). Please - take this from someone who has been with FIGO for years, paid tons of money in premiums and NEVER used them within that time period up until this year....SAVE YOUR MONEY AND YOUR ENERGY!!! Put away some money every month (or every paycheck) toward an emergency vet fund for yourself (as if you were paying a monthly premium, only to yourself). This way, when you have a vet bill to pay, you will have this money already saved. Another option, get CARE CREDIT.. You never want to invest in something that you will forever be uncertain about. I pay for FIGO insurance and I get close to nothing in return from them. Absolutely terrible.. still in shock that I am at a loss. I really did have high hopes for this company and their services but I must have been sadly mistaken. Just to reiterate : SAVE YOUR TIME and YOUR MONEY. Update 12/28/2020: I officially canceled my policy and it is a relief. After leaving my review, I was contacted by some sort of customer satisfaction manager (something like that?).. Basically, they just keep explaining the same thing over and over again, defending their decisions.. that is fine. I replied to the email immediately requesting some information in which I was never provided. Already started putting away my "monthly premium" into savings toward a vet emergency fund! I recommend you all do the same :)
Insurer: Figo
By: Thomas M
Their services have declined
Their services have declined. I've been a member for years, I'm on week six of waiting for my claim, was just told by customer service to "give it another week or so", it's time to shop around for other insurance. It should not take this long to reimburse customers who pay on time, every single month.
Insurer: ASPCA
By: Beth Shaffer
Healthy Paws has been a life saver for…
Healthy Paws has been a life saver for us with our little Yorkie that somehow developed an eye injury and needed major eye surgery. They were quick to respond to the bill sent to them and very concerned for our little girl. So glad we signed with Healthy Paws.
Insurer: Healthy Paws
By: Juli Henry
My dog Hiccup is very low key, but...
My dog Hiccup is very low key; he doesn't get into much nonsense or cause issues. I've had Healthy Paws insurance since the week he was adopted (5 years or so) and have very rarely had to use it. Recently he managed to eat something that was extremely difficult for him to pass. He was throwing up, unable to poop, lethargic, etc. We took him to the emergency vet with the peace of mind that they could do whatever he needed to get him comfortable for the time being and back on the right digestive track upon his release. Hiccup is doing great again and I'm very thankful finances was not a thought during it all. All I had to do was make sure Hiccup received the care he needed. There were times in the years where I've questioned whether or not the insurance was needed, but I'm beyond grateful for the peace of mind it has given me while he was sick. I highly recommend Healthy Paws as insurance for furry ones.
Insurer: Healthy Paws
By: Hali Ortega
If you are ok with 40% rate increases
I did the research 2 years ago when we rescued our girl Magnolia. This company seemed the right way to go. Well, our 2nd year with them and our premium is increasing 40% a month! Maggie is 2, we got the insurance when we got her at a little over 2 months old. Yes I live in NY an expensive place, but a mixed breed that's only 2yrs old shouldn't have such a high rate hike. They say breed, age and where you live are the reasons for hike...so it's just because we are in NY we have to pay almost double, because it sure isn't about her age or breed. At this rate, by the time she is 5 I will be paying $500 a month for insurance? Their solution is to raise my deductible or lower my reimbursement rate. How is that a solution? I will just be paying either way. The number of people in NY with pets all with a 40% rate increase, is criminal.
Insurer: ASPCA
By: Magnolia's mom.
Healthy paws has taken great care of…
Healthy paws has taken great care of Chai! She's an athletic dog who tends to get athlete injuries. Healthy paws is great at reviewing her claims fast and covering all the expenses that her policy entails. Having Healthy Paws for pet insurance is like having peace of mind all year long
Insurer: Healthy Paws
By: Adrienne Haddy