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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

10

out of 10

The best, best, best!

This company is the way i wish my own health insurance was. There is a wide range of coverages available, allowing people to choose what they want and need for their pet. Everything is very clearly explained. They cover much more than any other company that i have investigated. I have had several claims and they have all been handled expeditiously and exactly the way their policy states. I opted for a $200 deductible and 10% co-pay. I reccommend them to everyone i meet and to every veterinary clinic in my area. Buy this insurance...you won't be sorry.
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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2

out of 10

DO NOT USE THIS COMPANY!!!!

Our dog needed TPLO surgery and this company denied him because when he was 6 months old he had growing pains which all Saint Bernards have. He is 7 years old and tore his ACL in a slip/fall. This comapny had the audacity to say that it was a pre-existing condition from when he was 6 montsh old. How can tearing your ACL in the knee be pre-existing? He fell! They want to pay for the shots and regular checkups but try to submit anything else and it is an absolute nightmare. I am serious when I say this company is not fair, has no integrity, and looks for any reason to deny claims.
  • INSURER: 24PetWatch
  • POSTED: 05/27/2019
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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7

out of 10

Be Aware Of The Pre-Existing Condition Clause

I had insurance on 2 cats with this company for about 10 years. Overall I would say they are fair. The biggest drawback is the "pre-existing condition" clause. I have never looked into any other company policy and, therefore, am not aware if this is common practice. It seems to be a major source of complaint by many and can prove to be devastating upon an animals illness. After my cat died, I filed the claims for medical reimbursement and was at first denied because they considered his condition "pre-existing". I spoke to several women in the office regarding the matter and they were so very nice. After I explained the complete story of my cats illness, one suggested that I put those facts in writing and file a formal appeal. After 2 letters from me and one from my Vet, the company became aware that there was no "pre-existing condition" and paid fairly on the claims. My advice is keep good records so you can deal with facts if necessary.
  • INSURER: ASPCA
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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8

out of 10

Claims paid efficiently but benefits reduced

We have a Pug who this year had a rash of illnesses, from ear and eye infections, to a urinary tract infection, to broken teeth. We filed five claims and each was paid efficiently. There were some exclusions that had been made clear in the policy, and we understood them. The only problem we had was with the reduced amount paid due to the companies use of the provision "customary fee". They have a schedule of "reasonable charges" based on geographical areas, but certainly for our city, their chart is woefully incorrect. Our experience has been that charges considered can be reduced 20-30% based on their formula. We surveyed Vets in our area and found our Vet's charges to be similar or less than others, and shared our findings with the company's representatives. They refuse to entertain the idea that their geographic chart of reasonable fees is incorrect for our area. Otherwise, we love the coverage and the people who have handled the claims. The representatives have called to ask about our dog's healing and to offer explanations about the claims process. Claims are processed quickly and checks are mailed out immediately after the claim determination.
  • INSURER: ASPCA
  • POSTED: 08/29/2017
  • BY:
  • BREED: Pug
  • AGE OF PET: 1 - 8

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5

out of 10

Review of my plan

I have been satisfied so far with my experience with Embrace. I have been with you folks for about 3 years now. I do not know how you compare with other pet insurance companies...I do feel strongly that regardless of whether FDA approves it..supplements should be covered if prescribed by a vet and there is no medicine that matches pet's condition and FDA is certainly no stranger to bad drugs so do not think they should be any benchmark on safety or approval.
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Domestic Mediumhair
  • AGE OF PET: 1 - 8

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6

out of 10

takes forever to get your money back

My dog broke his leg and had to have surgery. It was close to $2000. After a month of waiting to get reimbursed, I called them. They said they needed medical records to see if it was pre-existing. Okay, even though I had a policy for 5 months at this point. My vet faxed the records. I called to verify they were received. I was told they were and my claim was being processed. Three weeks later, no check. I called again and was told they were waiting on records which was BS since they told me they had the records. I had my vet fax again. Two weeks later I get an email that my claim was finally processed and approved. It took another 2 weeks for the check to arrive. It took 3 months to get my money. It took my sister 6 weeks to get reimbursed for flea medicine. They advertise reimbursement in 2 weeks! Not even close. I wouldn't mind so much if they were honest about reimbursement time. My Also you have to wait on hold FOREVER to even talk to someone and they NEVER return voicemails. We are looking into switching companies.
  • INSURER: PetFirst
  • POSTED: 08/29/2017
  • BY:
  • BREED: Labrador Mix
  • AGE OF PET: 1 - 8

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10

out of 10

First Class Service

I have always been very impressed with the Embrace customer service representatives in purchasing and updating my policy with new animals. They are always friendly, caring and knew their business. I had never had a claim in several years, and was thinking that maybe I could economize by dropping the insurance, when lo and behold our large shepherd ruptured his cruciate ligament and was in dreadful pain. He needed an expensive operation quickly. Embrace handled the claim within days, and fully paid everything we were to get under the policy. I was very, very impressed. Needless to say we will not be dropping the coverage! With 5 dogs, it is really peace of mind.
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Shiloh Shepherd
  • AGE OF PET: 1 - 8

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10

out of 10

Fast in reimbursing claim check.

My first pet insurance, my first claim, also Bear is our first dog. He's like a family member we love him. He's a healthy 4 year-old, but we want to make sure he's protected just in case. So far I am very pleased with Embrace. Just submitted the claim forms a couple of days ago after his yearly physical, and already I received an email saying the reimbursment check is in the mail. How great is that!!
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Pembroke Welsh Corgi
  • AGE OF PET: 1 - 8

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7

out of 10

Very slow to process

This was my first claim with the company. I received an email telling me to expect to hear from them within 15 business days, but heard nothing from them. When I called after 19 business days, they aplogized for the delay and processed the claim within 45 minutes. They did approve the claim and pay as expected in the policy, telling me to expect the check with 10 business days. After 12 business days I called to learn that they had sent the check to the wrong person and would be sending out another check. Today, almost 2 months after my pet's hospitalization, I received the check for his coverage.
  • INSURER: Embrace
  • POSTED: 03/23/2018
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

No Hassle Service

They have different plans to choose from. There's a $100 deductible followed by 80% coverage. Covering medicines requires a higher plan. We went with the advantage plan which does not cover the medicine however covers everything else including everying in an annual checkup. You download the claim form off their website, you then either mail, email or fax it in. You can see all the claims you have submitted on their site as well as track the reimbursments. Also they pay in a couple of weeks. We have had no problems at all and are very pleased.
  • INSURER: ASPCA
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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