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I chose this score because of your great service.
I chose this score because of your great service.
Insurer: Trupanion Canada
By:
I have always had very good service with Trupanion.
I have always had very good service with Trupanion.
Insurer: Trupanion Canada
By:
I think that once I understood your services they made more sense to me.
I think that once I understood your services they made more sense to me. And, until I actually had a claim I didn't know what I didn't know.
Insurer: Trupanion Canada
By:
I’ve only had to contact Trupanion twice and both times I’ve had friendly helpful service!
I’ve only had to contact Trupanion twice and both times I’ve had friendly helpful service!
Insurer: Trupanion Canada
By:
Natalie was very helpful and understanding of my frustration over having my rates increase.
Natalie was very helpful and understanding of my frustration over having my rates increase. I worked through a solution with her. She was very accommodating and empathized with me. I'd consider her for a customer service position if we have a position available.
Insurer: Trupanion Canada
By:
Pay quickly and cover a lot
Pay quickly and cover a lot
Insurer: Trupanion Canada
By:
Pleasant manner quickly looked after the problem
Pleasant manner quickly looked after the problem
Insurer: Trupanion Canada
By:
recommended by vet staff and from telephone converstion with rep
recommended by vet staff and from telephone converstion with rep
Insurer: Trupanion Canada
By:
Rhonda who I was speaking with was excellent.
Rhonda who I was speaking with was excellent. I’ll give her credit for doing her best to talk me out of my frustration and explain the process. Unfortunately the explanation for why my rates have gone up 40% for the last two years was not satisfactory. I can’t blame that on Rhonda because I would have been frustrated regardless of the response. The current rates are unsustainable and becoming very unaffordable. I’ve been with Trupanion for almost years and my pet insurance has nearly tripled and costs me more than my car insurance.
Insurer: Trupanion Canada
By:
Service is top notch starting with front line.
Service is top notch starting with front line.
Insurer: Trupanion Canada
By: