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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

10

out of 10

Excellent Claim Reimbursement & Service

I purchased Embrace insurance about a year and a half ago for my Labrador puppy. He hasn't had anything major wrong with him (thank goodness), but I have used the insurance A LOT. As soon as you submit the claim you get an email acknowledging that it was received and a response back with your refund promptly within 15 days. I have been extremely happy with the refunds - this company pays out exactly what you deserve and what is stated in the contract. There is no haggling or having to question anything - everything is so straight forward. The customer service representatives are very knowledgeable, friendly and willing to help in any way they can. I really couldn't ask for anything more - Embrace has been simply excellent!
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Very impressed...glad I made the decision...

I was incredibly impressed with the response of Embrace; fast, courteous, and effective. In researching the top pet insurance companies - I believe that Embrace is the best choice for me and my two pups...
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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2

out of 10

Bad Faith

My experience with Embrace has been 50/50, positive and negative. I obtained Embrace immediately after I adopted my dog, and chose the company due to good reviews. However, upon our first emergancy visit to the vet, we were denied coverage. I had been to a vet for my dog's initial check up, of whom cleared him for his orthopedic waiver, and prescribed an antihistamine for his sneezing/gagging. That same evening, it got worse, and sounded like a honking soun. I took him to the 24-hour emergancy vet, and he was diagnosed with kennel cough. Well, interestingly enough, in the doctor's notes (at both vets) when they asked me when the symptoms began, I honestly replied "a couple of days ago". Well, when I filed my claim with Embrace for both vet visits, they were denied. Reason being that the symptoms had begun before my 14-day grace period was up. Nevermind that my 14 day grace period had expired before I took to him to either of the vet facilities. To make matters worse, the vet at the 24-hour hospital wrote in a comment about a luxating patella, which forfieted my orthopedic waiver. When I challenged Embrace on this, they were horrible. They told me in order to get the orthopedic waiver corrected I needed to go to an orthopedic specialist to have him evaluated (another cost). In terms of the kennel cough, the Embrace representative sent me a link to a website highlighting kennel cough and how to avoid it! As if this is what they base thier claim decisions on! I find Embrace to be a business operating in bad faith. Even though I recently submitted a claim that was accepted, I believe it is only time before they deny something else based on some small detail. Now, of course I am stuck with them, as if I were to leave and find another company I suspect we would be told that there are pre-existing conditions that won't be covered.
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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5

out of 10

Got denied claim overturned on appeal!

I submitted my first claim on my dog in October '09 for surgery to remove two masses that turned out to be non-malignant lipomas. She had never had surgery before. Never had any masses. When I was notified that my claim was being denied because "masses" was a pre-existing condition I was floored - and furious. I had no idea what they were talking about. Then I found out a fragment of a remark made by my vet in my dog's record 8 months earlier (that was partially covered by a photocopy of a prescription), was taken out of context and the claim was denied based on that. My vet was as angry as I was! She wrote a letter to Embrace to appeal the denial. To their credit, I must say, they were very fair in reopening my dog's case and I received an email today from the Head Underwriter of Lloyds of London telling me that she agreed with my vet and I that the claim was wrongly denied. They paid the claim. I am going to keep my insurance with Embrace only because of this. They have proven they will do the right thing, but you - the policy holder - have to stand up for yourself (and your pet!) and fight for it!
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Overall Claim Service is EXCELLENT!!

We have 2 cockers and have had the experience of both of them going to the vets and having multiple procedures done. Calling for claim forms and how to get them filled out correctly was greatly appreciated. The claims department was fast and handled the claims with very quick service. We are very happy with Embrace and will continue on with them!!
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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9

out of 10

Extremely fast and courteous service!

I have already told our vet about this insurance and will forward this to him as well! Thanks Linda and David
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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9

out of 10

I would never own another pet without Vetinsurance

In July of 2007 we were fortunate enough to meet the new love of our lives; Cooper, a 8 week old Golden Retriever puppy. We were told when we purchased this little fellow that pure Goldens sometimes have issues and it would be in our best interest to purchase Dog Insurance. After doing alittle research we settled on Vetinsurance (Canada) / Trupaion (U.S.A.). As it turns out this may have been the best thing we could have ever done; you see cooper got very, very sick at 7 months old and we thought we would surely lose what had become our best friend. At the time your pet is sick you never think of the money or time that you spend but as we all know when the crisis is over which ever way it turns out there is always the cost to contend with. Hopefully the cost is only finacial.....well I am happy to say the finacial aspect was the only cost and by the time we had spoken with Vetinsurance we knew that was not much of a cost at all. Our medical bills were just over $1,200.00 Dollars and Vetinsurance reinbursed us for over $1,100.00 dollars. It was a very difficult time for our family as it would be for anyone but our story turned out great and that was in no small part to Vetinsurance / Trupaion. I would highly recomend this company to anyone looking for Pet Insurance. I want everyone who is reading this to understand I have never witten a statement like this before and may never again but please believe me when I say this is honestly some of the best money I have ever spent, and the only reason I do not give this a 10 is because nothing is absolutely perfect, but this is pretty close for an Insurance company.
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

The best there is, period!

Before purchasing pet insurance, I did a LOT of research...as I do with any investment...and because I'm a huge dork and over-protective puppy mom. :) Embrace has the best ratings because they simply have the best policies and company out there! We've had 2 claims this year, one for Wellness coverage and one for an emergency. Both times it was so easy to get them the paperwork and we got our money SO FAST! The company is a JOY to work with!!! (If only human insurance was this good!) They keep you updated all along the way of your claim status. They are so nice and genuinely love pets! Honestly, Embrace is a good pet investment. Period. In the emergency claim that we had, our pup ingested a foreign body and had to have surgery and it was horrendously expensive and the vet required payment immediately! We put the surgery payment on a credit card trusting that Embrace would take care of him and they did. We got our claim payment SO FAST! And that reimbursement alone will pay for his monthly premium for about 3 years! You will be happy with Embrace. I am positive! (: Lia Solursh :)
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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1

out of 10

Worst company ever!

I have had this insurance company for almost 8 yrs now. My three oldest cats are 14. Through out the years when i filed a claim..(which was practically never)..this company never wanted to pay..they used everything they could to not pay and finally if they did it wasn't the 80% of what i was owed it was more like 1% when they got done tearing the claims apart. Last year i changed my 3 younger cats over to another insurance company..my older ones i had no choice but to stay with petshealth. The last claim i made was a legitimate claim for a sick cat..the company said that this was for a pre existing condition...(my cat is a kidney failure cat)..i never filed claims on this after the first year knowing it wasn't covered after the initial policy period..(which is ridiculous anyway). Okay,,so my cat was vomiting from eating some plastic..the vet did some xrays and bloodwork..this company said the blood work wasn't covered and my vet charged to much for the xrays..THIS TIME.. i fought them for my money..reported them to the better business bureau. NOW>>>i get registered letters in the mail stating my cats will no longer be covered and they are not renewing my policies. Because of my cats ages i can't get coverage for them anywhere. All this company wants to do is take your premiums and when it comes time to pay anything at all they try to find all the ways to get out of paying. Save your money and put it away for your pets emergency because with this company you'll have no money and no reimbursment for anything either.
  • INSURER: ASPCA
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Facing large vet bills

Last summer I was walking with my thirteen year old pointer mix, Barkis, when he unexpectedly yelped in pain and didn't want to put any weight on one of his back legs. An X-ray revealed that he had actually broken his leg; he had bone cancer. It was a devastating diagnosis. After leg amputation and chemotherapy, however, he is now playing in the snow and enjoying every day with inspirational gusto. Without insurance, it would have been very difficult for me to face the magnitude of the vet bills. I am so grateful that he was able to get the very best medical care, and that Barkis continues to be such an important part of my life. Thank you.
  • INSURER: ASPCA
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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