Pet first problem
On a routine exam, Cryptorchid was discovered on my male dog (a retained testicle in the abdomen). This REQUIRES exploratory lap and removal as it could be or could end up adhering to another organ. So far, Pet First has denied the claim. I plan to appeal, but should not have to. This is an illness as it could cause damage to another organ. I am very dissatisfied that I even have to appeal this. I have been with this company for 3 years and have never had a claim before. What a dissapppointment.
- INSURER:
PetFirst
- POSTED: 08/29/2017
- BY:
- BREED: Australian Shepherd
- AGE OF PET: Under a year
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Highly recommended!!!
We have coverage for our dog and cat. I am so pleased with the customer service and quality of coverage. The communication between Embrace and clients is amazing. They keep you informed when a claim is made and update you frequently. The opted to buy the higher level of coverage for our pets and am very glad we did. I highly recomend Embrace to everyone.
- INSURER:
Embrace
- POSTED: 08/29/2017
- BY:
- BREED: Goldendoodle
- AGE OF PET: 1 - 8
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Excellent Customer Service
You don't have to hold, or press a whole lot of numbers before you get to speak to a live person. I got step by step updates on the progress of my claims, and all employees have a genuine interest in helping. Courteous and timely responses to all all inquiries
- INSURER:
Embrace
- POSTED: 05/09/2019
- BY:
- BREED: Mixed Breed
- AGE OF PET: Over 8 years
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They always come through
Our dog required a follow-up surgery when a mastocytoma was not completely removed. The surgery was over $3000 because a specialist had to enlarge the margins of the prior surgery and remove a flap from her belly to cover the large wound. Embrace paid everything other than our deductible and take home meds. We have had several claims over the years and they have always been reliable in paying what they say they cover.
- INSURER:
Embrace
- POSTED: 08/29/2017
- BY:
- BREED: Jack Russell Terrier
- AGE OF PET: 1 - 8
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Great Company!
I'm very happy with Trupanion as our pet's insurance provider. Over the years, we have had 4 pets (dogs) registered with them, and each time they have been very helpful & polite on the phone, and the claims have been paid out correctly and on time in each instance. This has allowed us to give each of our pets the best possible care without concern about potential costs. I would highly recommend Trupanion!
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED: American Eskimo Dog
- AGE OF PET: Over 8 years
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Great experience with Healthy Paws Claims!
I called ahead to tell them of the problem and they told me the claim would be covered. My dog, 8 month old Yorkie had injured her knew jumping(luxating Patella). It required surgery from which she is recovering now. Surgery went very well, and within one week I had a check in hand. I highly recommend Healthy Paws. They really took care of the situation!
- INSURER:
Healthy Paws
- POSTED: 01/11/2021
- BY:
- BREED: Yorkshire Terrier
- AGE OF PET: Under a year
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Wonderful
The whole process was simple and easy.
- INSURER:
Embrace
- POSTED: 08/29/2017
- BY:
- BREED: German Shorthaired Pointer
- AGE OF PET: Under a year
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Gracious and helpful all the way around!
My experience with Trupanion was top notch. They answered all my questions in a very timely manner and they processed my claims immediately. The only issue I would have is that during my pets recent health issues, until we received the diagnosed as FIP, we had to pay the deductible on each claim with each vet referral. Other than that, it was a good experience.
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED: Domestic Shorthair
- AGE OF PET: 1 - 8
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Multiple Claims, Excellent Service
Our over-eager golden retriever had a tough month in June - shattered toetail, giardia, and sprained ankle within weeks. Embrace was so easy to deal with during the claims process. They kept us informed at all points in the process and reimbursed us exactly as promised. My questions were answered quickly, by a real person. After this experience, I've already recommended them to many of my friends.
- INSURER:
Embrace
- POSTED: 08/29/2017
- BY:
- BREED: Golden Retriever
- AGE OF PET: 1 - 8
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Claim Submission
I submitted a claim to Trupanion on Wednesday morning and by Wednesday evening they sent me an email telling me my claim had been processed and would be sending me a check shortly.
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED: Pomeranian
- AGE OF PET: 1 - 8
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