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Never had a problem - claims processed quickly -great company to deal with!

Derby had/has bilateral cranial cruciate ligament tears. I recieved a check which was for exactly what it should have been. But unfortunately we are not finished. I still have x-rays to check the healing and her right knee to fix. I hope everything goes as well with Embrace as it has so far.

I was incredibly happy to find this company. Their focus on customer service, impressive coverage, and smaller company size as compared to AKC or Purina really drew me to them initially. Sadly this was short-lived. I purchased a better than average policy that covered accident, illness and wellness care. After all, with a great dane you can't be too careful. For my money I expected to be treated to the great service that they advertise. I got the exact opposite. My time seemed less important than their time. My claims took too long. When they asked me a third time for my pet's health insurance after I had already provided it two separate times I should have seen the writing on the wall but that wasn't the worst of it. Bottom line is, they provide good customer service on some occasions but my experience showed them to be disorganized, rude, & lazy. The person who "helped" me was one of the worst excuses for a customer service rep I've ever seen. SADLY, the best service I recieved from them was from the customer service rep who helped me when I cancelled my policy.

There was no problem with reimbursement and they keep good records of your pet.

Initial claim took forever to get processed, but it came through in the end.

Embrace has been so fast and efficient dealing with my claims.

Very happy with this insurance. They answer questions when we call and payment for claims are prompt.

i don't think I can say enough positive things about Healthy Paws Pet Insurance. Prior to applying for coverage for my French bulldog Winston, I did a great deal of research. Most companies had many exceptions, high deductibles, and/or high monthly fees. Healthy Paws had multiple options and low monthly payments. Moreover, since Winston started using the coverage, I have never seen claims processed so quickly. If I scan over a claim on a Monday, it is processed on a Tuesday, and a check reaches my home within a week. The explanation of benefits is clear and easy to understand. If you do have a question, a claims representative is always helpful. As I told the staff at Winston's veterinarians office, I wish Healthy Paws could be my health insurance company. They are efficient, friendly, and cost-effective.

Possible torn ligament right rear leg. Initial consultation and follow up x-rays. Claim filed directly with Clinic, receipt email and also claim information email within 2 days. Better service than with my medical plan.

I am extremely happy we selected Embrace as our pet insurance for our English Bulldog. All of our communications with them have been prompt and professional. They really have excelled at keeping us informed.