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My dog recently had to have some dental work done and wasn't sure what would be covered. I was pleasantly surprised. My vet submitted the claim for me late afternoon and I had an email 2 hours later confirming would would be covered. I got the cheque in 4 business days.

I have been with this company for over 7 years now - ever since I got my dog. At first they seem very reasonable. They process claims quickly and the prices are budget-friendly. At first. BUT, after about the fifth year they began to raise their rates dramatically. They say it has to do with industry standards, age of the pet, location etc. They offer higher deductibles to try to compensate, but they do not offer any sort of loyalty pricing for customers with them for any length of time. If you do choose this company for your pet ins. needs be prepared to get HAMMERED after the first few years. They get you comfortable with them and then its all bets are off. Feels a lot like bait and switch. Would not recommend.

What a great experience and customer service throughout our process of healing our dog!!!!

What a great experience and customer service throughout our process of healing our dog!!!!

Bladder Infection

Bladder Infection

I have to say Trupanion has been one of the best insurance places to deal with. Everyone is so friendly and they are very caring understanding and service is A+. I am so happy I have my companions enrolled with them.

I have to say Trupanion has been one of the best insurance places to deal with. Everyone is so friendly and they are very caring understanding and service is A+. I am so happy I have my companions enrolled with them.

My little dog had over $5000 in medical bills. The best medical care could not save her life, but I cannot say what a relief it was when Pets Best accepted EVERY SINGLE PENNY of this enormous claim. I had a deductible and co-pay, but the payment on the claim was still over $3700. It was very hard losing my dog -- it really helped knowing I did the best I could for her. I have room in my heart to get another dog soon. Now I also have room in my bank account. Thank you!

Make certain that math dodos like me understand your determination of claims and payments. Maybe you could enclose a very simple explanation of this in your intro materials. Sorry if you did and I have forgotten.