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My rottwieller, Franni, collapsed suddenly on Friday, June 26, 2015. My regular vet was closed as it was evening and we had to take her to an emergency hospital. Since it was an emergency and we did not know the vet we had to put a large deposit before they would treat her. Everything possible was done for her but she passed away early Saturday morning. When I called Pets Best they were so kind and talked me thru the claim process and called me several times to let me know everything was being processed.the claim was settled today, July 9,2015 Sara was an angel, she was kind and compassionate and I will use Pets Best when we rescue another Dottie.

The entire process was simple, easy and fast. I just wish I would have known of Trupanion many years ago. We've had too many visits to count over the years with our older boxer and this sure would have saved us many thousands of dollars. The best thing is, that Trupanion still took him on, even though he's had multiple issues and he's older (10 1/2)...I tried to get him insurance a few years earlier with several companies & no one would take him because of those reasons. I am so relieved now that I am able to have both of our fur-babies insured!

The entire process was simple, easy and fast. I just wish I would have known of Trupanion many years ago. We've had too many visits to count over the years with our older boxer and this sure would have saved us many thousands of dollars. The best thing is, that Trupanion still took him on, even though he's had multiple issues and he's older (10 1/2)...I tried to get him insurance a few years earlier with several companies & no one would take him because of those reasons. I am so relieved now that I am able to have both of our fur-babies insured!

My cat was very sick and the vet didn't think he had a chance and suggested that maybe we should put him down, because he couldn't guarantee that he would make it if he treated him and the cost would be in the thousands , I said but I have pet insurance so we decided to try the treatment . That was last year and Buckwheat is still with us today. Trupanion was very fast to settle the claim. Thank you Trupanion for caring and checking in wiithus about Buckwheat

My cat was very sick and the vet didn't think he had a chance and suggested that maybe we should put him down, because he couldn't guarantee that he would make it if he treated him and the cost would be in the thousands , I said but I have pet insurance so we decided to try the treatment . That was last year and Buckwheat is still with us today. Trupanion was very fast to settle the claim. Thank you Trupanion for caring and checking in wiithus about Buckwheat

My cat was very sick and the vet didn't think he had a chance and suggested that maybe we should put him down, because he couldn't guarantee that he would make it if he treated him and the cost would be in the thousands , I said but I have pet insurance so we decided to try the treatment . That was last year and Buckwheat is still with us today. Trupanion was very fast to settle the claim. Thank you Trupanion for caring and checking in wiithus about Buckwheat

My cat was very sick and the vet didn't think he had a chance and suggested that maybe we should put him down, because he couldn't guarantee that he would make it if he treated him and the cost would be in the thousands , I said but I have pet insurance so we decided to try the treatment . That was last year and Buckwheat is still with us today. Trupanion was very fast to settle the claim. Thank you Trupanion for caring and checking in wiithus about Buckwheat

Easy to file a claim and reimbursed quickly (within 2 to 3 weeks after they receive the claim). I recommend VPI and will get again for our two new puppies when they arrive. My dog Max was covered since he was 7 months to the day he died at over 14 yrs old this March 2015. His coverage was the Superior Plan with Cancer Endorsement plus CareGuard Core Coverage with no medical exclusions. This year's cost was about $81 a month. Yes, it was on the expensive side but I wanted to be covered for the major expenses. I think when I first got it over 13 years ago it was $40 per month. His last bill was over 1,300 and VPI paid over $900. Through the years, when I did remember to file a claim, VPI reimbursed me about 30% to 50% for routine vet visit and medicine because I added the CareGuard Core Coverage. I simply faxed them the pre-filled Claim form which I could get anytime from their web site with the receipt and details of the bill I paid. I never had a problem. There's no time limit on when you can file a claim. I filed the last claim two months after I paid it. They even canceled the coverage when they saw Max had died without me having to tell them. If I had to name one improvement they could do, it would be for more details about my policy such as my monthly cost on their website. However, whenever I had a question about my policy, I could call them or email them and the response was quick.

I recently submitted my first claim through Trupanion for my cat, and the process was very easy! My vets office had me sign the paper, and my cats vet filled out the information regarding why I had to bring in my cat. They sent it in, and I was notified by email and phone was everything was received. It was my first claim so there was about a two week waiting period. Once everything went through, I received an email about the claim. I contacted Trupanion by phone for some questions, and they were very good about answering them. When I finished asking questions, the agent on the phone with me then asked how my cat was doing. A small gesture, that I was grateful for! I've since had direct deposit added, and a new claim for blood work, and urine sample were refunded quickly! Really easy to work with, and fast responses. I highly recommend them!

I recently submitted my first claim through Trupanion for my cat, and the process was very easy! My vets office had me sign the paper, and my cats vet filled out the information regarding why I had to bring in my cat. They sent it in, and I was notified by email and phone was everything was received. It was my first claim so there was about a two week waiting period. Once everything went through, I received an email about the claim. I contacted Trupanion by phone for some questions, and they were very good about answering them. When I finished asking questions, the agent on the phone with me then asked how my cat was doing. A small gesture, that I was grateful for! I've since had direct deposit added, and a new claim for blood work, and urine sample were refunded quickly! Really easy to work with, and fast responses. I highly recommend them!