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Over all I feel we have been treated fairly.
Over all, I feel we have been treated fairly.
Insurer: Trupanion
By:
Professional and friendly
Professional and friendly
Insurer: Trupanion
By:
Prompt courteous answers to all my questions
Prompt, courteous answers to all my questions
Insurer: Trupanion
By:
Quick and easy
I always get notified each step along the way of the review process and am provided a detailed line item breakdown of the claims decision. It's very quick and easy--especially to file a claim through the app!
Insurer: Trupanion
By:
the person who answered and helped me was so friendly so happy sounding it just lifted my day.
the person who answered and helped me was so friendly, so happy sounding it just lifted my day.
Insurer: Trupanion
By:
This insurance seems to be what I need so I can take care of my baby BubbaJay the person I talked to was very helpful.
This insurance seems to be what I need so I can take care of my baby BubbaJay the person I talked to was very helpful.
Insurer: Trupanion
By:
Trupanion does not provide the peace of mind that one hopes to get for the high cost of pet insurance.
Trupanion does not provide the peace of mind that one hopes to get for the high cost of pet insurance. Repeatedly, when I have had to seek reimbursement for bills that resulted from medical situations, they pick through every claim and invoice and remove any expense that they possibly can. They have denied reimbursement for evaluations, calling them “exams” and “visits” and do the same with follow up visits, even when specifically included in discharge instructions. This has happened consistently. My premium has also increased for both pets every single year. If I had not enrolled my pets as puppies, I would definitely shop around, but at 3 and four, the cost of entry level would be much higher. I wish I had been more selective initially because almost every claim has been a major hassle when dealing with them. The company, overall, tries every way possible to hold back whatever reimbursement they possibly can. They pick apart every detail and work against their clients if at all possible. At least this has been my experience.
Insurer: Trupanion
By:
Trupanion has always been there for us.
Trupanion has always been there for us. We've had many claims unfortunately, but Trupanion has ALWAYS provided exceptional service!
Insurer: Trupanion
By:
Very helpful and quick service.
Very helpful and quick service.
Insurer: Trupanion
By:
Always excellent service and quality coverage.
Always excellent service, and quality coverage.
Insurer: Trupanion Canada
By: