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claim not accepted
I inherited three dogs in December 2020 and February 2021: German Shepherds 7, 6 and 1 year old. I placed in insurance in the first 2 but I placed the wrong name in the 6 years old. I called Pumpkin to ask to change the name of the dog as she needed more the insurance than the one year old. However, they asked me to cancel the insurance in the 1 year old and place a new one in the 6 years old. She got an infection on her gums later and I took her to the vet and they did extractions in May. Now they will not honor the claim because they said that it was a pre -existing condition. I do not understand why the insurance did not allow me to rectify the name of the dog, and I realize this in a couple of weeks.
Insurer: Pumpkin
By: Elizabeth
So glad we chose Healthy Paws
When we knew we were going to get our puppy, we looked into purchasing a health insurance plan. We had lost our German Shepherd to cancer several years prior, and while her form of cancer was incurable, I never wanted to be in a position where our ability to pay for treatment would determine what course of action would be taken. I did the deep dive into all the different companies, and Healthy Paws was consistently at the top. What was the determining factor was the extremely high customer service ratings. Fast forward two and a half years and our Pomeranian was diagnosed with calcium oxalate stones that required emergency surgery. The claim submission process can be done on your phone, and there were zero issues getting reimbursed in a timely manner. To top it off, I received an email from Healthy Paws inquiring how Koji was doing after his surgery and requesting we give him a hug on their behalf. This is a company who understands that my dogs are family members. They have earned their sterling reputation for top notch customer service, and I wouldn’t hesitate to recommend them to anyone wanting pet health insurance for peace of mind.
Insurer: Healthy Paws
By: Connie
Highly recommend
Highly recommend. I appreciate the fast response and updates along the way. Very communicative by text and email. Very satisfied with their service.
Insurer: Trupanion
By: Haunani
Terrible Customer Service
Terrible Customer Service. Tried reaching someone with questions on an emergency claim and could not get a person on the phone. No message machine or call back feature. Faxed a letter to them and still no response. Guess no intention on paying the part of the bill I submitted and was questioning. Think I am cancelling. Not worth the money!
Insurer: Pets Best
By: Angela Maemone
Best pet insurance ever!!!
Healthy Paws insurance has been a saving grace for us! Our dog Tater has has a couple of significant health issues over the past few years and Healthy Paws processed and paid our claims within a couple of days. We absolutely recommend them!
Insurer: Healthy Paws
By: Marilyn
Submitted my first claim with Trupanion…
Submitted my first claim with Trupanion for an ER visit with my dog. They communicated quickly and clearly. The process was really transparent. Very happy with the experience.
Insurer: Trupanion
By: Erin Curry
Eases Your Worry
Trupanion has always come through for us when MiMi needed care from our vet. Trupanion is very quick in processing my claims. The money is deposited back into my checking account within 2 to 3 days after submitting my claim. I want to thank Trupanion for the care they gave our little Gracie last year. She was diagnosed with a mast cell tumor and thank God we had Trupanion. She had surgery and needed a lot of medication. Unfortunately the cancer was to far advanced and our little girl passed on Oct.10,2020. Trupanion went all out and provided pre-approved claims for Gracies treatment. I am heartbroken and forever grateful to Trupanion. Trupanion does care about your fur babies and you. Thank you.
Insurer: Trupanion
By: Terrence
Best decision
Best decision i made to sign up for Trupanion. My dog has Addison disease so monthly visits to vet are required. Trupanion has been responsive, pleasant staff, and expediate claims. Highly recommend.
Insurer: Trupanion
By: MARY LOU
Excellent for Pets
Excellent for Pets. This is one of the best insurances around which also offers wellness plan. Claims processing is seamless and superfast.
Insurer: Pets Best
By: AS
We Love Trupanion
Every time that I contact Trupanion’s customer service department I am pleasantly surprised with the level of service provided. They are friendly, knowledgeable and seem to enjoy their job. The coverage that I have selected is excellent for the premium cost. The claims processing is timely and their explanations of benefits are easy to understand.
Insurer: Trupanion
By: Becky