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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Amazing service!
So fast! I couldn't believe I got a text right when I left the vet, and an email right away, and a response within 24 hours or a very short time period. Very impressed!
Insurer: Trupanion
By:
Because I don't have to wonder what I would do if Charles got injured.
Because I don't have to wonder what I would do if Charles got injured. It's a peace of mind.
Insurer: Trupanion
By:
Because of great customer service and great coverage when needed
Because of great customer service and great coverage when needed
Insurer: Trupanion
By:
Calm and helpful and patient!
Calm and helpful and patient!
Insurer: Trupanion
By:
Customer Service is good and prompt.
Customer Service is good and prompt.
Insurer: Trupanion
By:
Easy and Quick
Easy to file online, and thanks for the quick review/action by Trupanion.
Insurer: Trupanion
By:
Missing records ???
Policy claim #552485-2-2. I got three emails saying they needed more medical records. I uploaded 11 pages on an almost three year old dog. Then I got another email saying they wanted more details. I contacted my Veterinarian that treated him, they emailed detailed records to Healthy Paws. I got an email today saying claim was denied due to missing records. I have no way of seeing exactly what records are uploaded because the website doesn't show me. My claims are 4,300.00 dollars and I pay over 82.00 per month for my two dogs with 500.00 deductible and 90% coverage. This is the first claim I've ever filed and If they don't fix this I'll have to switch companies. My dogs are only 2 and 3 years old.
Insurer: Healthy Paws
By: Sharon
Fantastic customer service always
Fantastic customer service always. Feel 100% confident on the insurance I have for my best friend. Such peace having this security in place if my boy ever needs it.
Insurer: Trupanion Canada
By: Michelle Bishop
Terrible communication/customer service
I agree with the posted comments about the lack of customer service. I have tried to call them over the course of 3 weeks, various times of day and days of the week with a recording saying I have either a 15min or 30min wait time----after one hour of waiting still no answer. I have also emailed them and received very delayed responses or none at all. My vet has also voiced the opinion that the contact/communication with this company is very poor. I don't recommend them at all.
Insurer: Petsecure
By: A
The best pet insurance
TruPanion direct billed my vet, they informed me of every step throughout the claim process, and covered over $600 of the vet bills. I highly recommend them to anyone who has pets.
Insurer: Trupanion Canada
By: Hayley Puglisevich