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Our French bulldog ruptured a disc in her neck. She has rushed to the vet, who informed us what would needed to be done, the cost without healthy paws would of been over $5500. We called healthy paws, to inform them of what was going on, they could of been more helpful. Our pup has had a successful surgery and is recovering well. Healthy paws gave us the opportunity to focus of our pups health with our worry about the cost. We are extremely grateful for Healthy Paws and would highly recommend them to anyone looking at getting pet insurance.

Claim process was very easy. Received reimbursement very fast. Great communication and follow up during process. Personal and professional. Even contacted me to see how our dog was doing.

I'm so happy I chose to go with Healthy Paws. My dog has better health insurance than I do! They are simple and straightforward. I have never had any back and forth discussion about any claims. All of my claims have been processed in less than a week. I love them, and recommend them to everyone I know who has a pet.

My 4-year-old orange rescue tabby, Gabby, had an unknown first year of his life, possibly as a street cat, so he had six (!!!) teeth decayed by the time he was four. We didn't know he would need six removed when he went in for surgery--we thought it was just two--but they noticed more decay as they operated. Needless to say, the surgery was way more expensive than we expected, so I was relieved that we had signed on for this insurance. Our claim was processed and refunded quickly and efficiently. But the best part is that the staff at this pet insurance company TRULY cares about your pets. They will always do a follow-up call to ask about your pet(s) after a claim is processed. I'm so pleased with this insurance, that I've recently signed on our newly adopted cat, Merritt. Hopefully they stay happy & healthy, but if there's an issue, I'm glad that this insurance has us and them covered! THANK YOU! Cait

My twelve year old Sheltie periodicals has tendonitis. Drugs do nothing but with regular acupuncture, he is able to maintain an active happy life style. I could not afford the treatments if he did not have Pets Best. Thank you for facilitating Ranger's happiness!

I had pets best for 2 years and have been happy with them until yesterday. I got a email saying that a claim I submitted was not going to be cover (even though) this same claim was covered last month (for medication) and it stated its because the condition was preexisting. I called and talked to a customer service rep named Amanda I started to explain how there must be a error with this claim and to look into it. She comes back and tells me there was actually an error on their end 2 years and that they have been covering a condition they shouldn't have been and they thought that I should be thanking them for covering something that I guess was preexisting (even though it wasn't - yes when I signed up for insurance my dog had something going on with her but we still to this day have no idea what) and now they are thinking the medication she is taking to a condition she had 2 years ago. My dog is 10 and has to go to the vet now once a month and now is not covered so needless to say I was unhappy and wanted to speak to a manager. Bren a manager called me back and was even worse at speaking to customer than Amanda her response to me was again I should be thanking them and I SHOULD TAKE OWNERSHIP because I supposilvely gave false information when signing up with them 2 years ago. MY DOG WAS NOT DIAGNOISED WITH ANYTHING AT THAT TIME! I dropped this insurance company immediately and signed up with healthy paws with actually better coverage for half the price. Obviously her conditions will not be cover but I refuse to give pets best another penny.

My dog was diagnosed with a very rare infection and he's currently undergoing treatment and has for the past 9 months! The treatment is very expensive and having ASPCA coverage has helped defray the cost of the treatments. I've been very happy with the speed of getting reimbursements and pleased with direct deposit. Wish they had a mobile app to make submission of receipts easier. Also, being in Southern CA, I wish that ASPCA would adjust their permissible rates - this isn't like people insurance where the doctors agree to a specific amount. We are stuck paying whatever the doctor charges and then we are limited by what ASPCA considers to be reasonable ... so while I pay for the plan to get 80% reimbursement, it averages to be MUCH LESS than 80% but it's better than nothing!

My oldest cat has had 2 serious medical problems in the last 5 years, both of which were costly. The claims submission process was easy (I scanned and emailed my claim forms) and the funds I recovered defrayed a substantial amount of my out of pocket expenses.

My dog had ulcerative epithelial dystrophy. We started in emergency because of course I noticed this on a weekend and he was in so much pain. It wasn't healing so went to see my regular vet. We saw her a couple of times and the eye was still not healing. She then sent us to a specialist who performed a Corneal debridement. Embrace was awesome! Everything was covered and was handled so fast. Thanks Embrace!

This is a general comment about how pleased we have been with Embrace Pet Insurance. We have two dogs - a nine year old Beagle and a three year old Aussie. Both dogs have Wellness Plans and Accident/Insurance coverage. Thankfully - we have only had to use the Wellness Plans. And they cover everything a normal pet could need annually - to include obedience training. Our Aussie has passed the Canine Good Citizen exam and is now in a higher level of training to become a certified therapy dog. That training was covered as well! It is a comfort to know that we may never have to make a hard decision when it comes to providing both routine and emergency care for our beloved pets. Thank you Embrace and all of your friendly staff. And thank you to USAA for endorsing and referring members to Embrace for their pet insurance needs.