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8

out of 10

overall good experience

submitted claim by fax. good thing i followed up because they didn't receive it. the customer care person was polite and helpful but i had to insist because she kept saying "not yet" when it had been 8 days after fax sent. finally gave me email and waited on phone with me until she received it. also nice… received follow up email after claim processed to make sure we received check would be nice if we could submit claims online
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: 1 - 8

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2

out of 10

One Big Let Down

Trupanion denied coverage on the cost of euthenasia administered to Rez's brother for behavioural issues after having paid into the service for three years. Rez is doing fine. His health concerns will continue to be monitored. My thoughts on Trupanion are not however doing so well. Our friend died tragically at the minimal cost of $300. The denial of our claim has left a very bad taste in my mouth. I am an animal behaviourist who has enthusiastically recommending Trupanion to my client base. I can't very well continue to do that.
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED: Rottweiler
  • AGE OF PET: 1 - 8

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9

out of 10

Best one our there!

They are quick and efficient. Customer service is better than I could hope for. Coverage is excellent.
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED: Norwegian Elkhound
  • AGE OF PET: 1 - 8

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9

out of 10

Dog fight

My own dogs fought with each other after living peacefully together for almost three years. We determined it was a foster dog that triggered the animosity. It happened in an instant. I took both dogs to the emergency vet on a Saturday, about three weeks ago to get patched up, and have since been back for follow ups. I submitted my claims and have already received my reimbursement. Once the claim was submitted an email chain ensued to keep my posted of the status of my claim. I wish human insurance would work as well. In addition, any time I have called with a question, I get a knowledgeable and courteous human. Thanks, Embrace. ps. I tell the vets office and anyone else with pets about the wonderful service you provide.
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Border Collie
  • AGE OF PET: 1 - 8

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1

out of 10

TOTALLY disapointed.

Not what I especed at all. Information by phone was false. Not happy. Improve services PLEASE!!!!!!
  • INSURER: ASPCA
  • POSTED: 08/29/2017
  • BY:
  • BREED: Toy Poodle
  • AGE OF PET: 1 - 8

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10

out of 10

Trupanion was so helpful about how to file a claim

After explaining in detail how to file a claim and the ways I could get claim to the company most quickly, I was faxed a claim form and kept up to date with the processing of claim and when check would arrive. I was very impressed with their efficiency and quick processing of claim!
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED: Cocker Spaniel
  • AGE OF PET: 1 - 8

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10

out of 10

Excellent customer service and fast claims handlin

The vet recommended this co. and we are sure glad he did as they are excellent at everyting, starting with customer service to claims payment. Our vet asks us about this co. as new to them and we said recommend them to everybody.
  • INSURER: Pets Plus Us
  • POSTED: 08/29/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: Under a year

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10

out of 10

The Best Pet Insurance

Hello, Trupanion has been my pet insurance for several years now. I have made multiple claims that have always been reimbursed quickly and correctly at least 4 times. The customer service is Excellent. Its better than my medical insurance!
  • INSURER: Trupanion US
  • POSTED: 02/24/2020
  • BY:
  • BREED: American Shorthair
  • AGE OF PET: 1 - 8

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10

out of 10

embrace pet insurace, the best insurance.

MY ROTTWEILLER SPARKLE, WAS DIAGNOISE WITH HIP DESPALAYSIA, 1YRS OLD, HAD SURGERY, OVER 4000.00, PUT CLAIM IN NO PROBLEM BEING REIMBURST, COMPLICATIONS AFTER SURGERY, TOTAL 5 SURGERY IN ALL, POOR BABY, ALL OUT OF POCKETS EXPENCES, WE WERE REIMBURST, I WOULD RECOMMEND TO ANY1 WITH A PET, MY SPARKLE IS DOING BETTER SO FAR, BUT THANKING GOD I MADE THE RIGHT CHOICE WITH EMBRACE, THANK YOU EMBRACE, IT'S BAD ENOUGH I HAVE TO WORRY ABOUT MY SPARKLE HEALTH, GLAD I DON'T HAVE TO WORRY ABOUT THE REIMBURESTMENTS.
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Rottweiler
  • AGE OF PET: 1 - 8

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10

out of 10

Trupanion makes surgery possible

Sadly our 4 year old German Shepherd required a second TPLO surgery within 6 months of his first. It was such an emotional challenge to go through this again but with the help of Trupanion we were spared the financial stress. They are such an amazing company and we greatly appreciated the express claim which meant we could proceed with the surgery immediately. Having gone through 2 major surgeries, Trupanion were supportive throughout every step of this process. Thank you!!!!!
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED: German Shepherd
  • AGE OF PET: 1 - 8

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