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Stear clear, Petsbest will NOT cover any services for you!
The policy I purchased says it has 90% Reimbursement for all: Accidents, Illnesses, Cancer, Hereditary Conditions, Surgeries Emergency Care Take-Home Prescriptions Accident & Illness Exam Fees The first claim I submitted was for a minor accidental ingestion and treatment. I received a message that claims processing may take up to a month because of covid causing delays for the company. After a month I got a second message that They had reached out to my vet for further records to verify the claim (I had already submitted full records related to the claim). I contacted my vet, who said they had not received any communication from petsbest asking for further info. But my vet gave me a copy of all my dogs records to send to pets best. The very next day, I received a 3rd message from pets best stating that my claim was denied because 'the services being claimed are not covered'. However in the explanation of benefits attached, it only said that further info had been requested, not that the service wasn't covered. And they hadn't even given me a full 24 hours to send the the additional records before denying my claim. Will be contesting this decision. And requesting a refund and cancellation of the policy. VERY DISAPPOINTED! NO COVERAGE!
Insurer: Pets Best
By: Charity
Health for my handsome lad
Wry direct questions and easy to understand. Everything explained in what covered and what is not.
Insurer: Trupanion
By:
New insurer
Because Alison was very helpful, knowledgeable and patient on the phone getting us set up.
Insurer: Trupanion
By:
Great customer service!
Excellent customer service skills. My questions were answered prompltly and completely. Enrolling was easy. Thank you.
Insurer: Trupanion
By:
Great experience
Matt was super friendly, knowledgeable & helpful. Plus it was easy to sign up. Didn’t take too much time at all
Insurer: Trupanion
By:
A company that goes above my expectations in customer service!
The lady who rep who answered the phone had excellent customer service and very knowledgeable about the company and the services offered.
Insurer: Trupanion
By:
Simple and straightforward
The site was very user friendly. I've heard only good things about Trupanion so far. I really liked being able to customize my deductible to lower my premium. I also like how the plan itself is sufficient to have coverage without having to get all kinds of extras.
Insurer: Trupanion
By:
Pet insurance
The guy I was on the phone with to help me set up my insurance was very helpful, and easy to understand.
Insurer: Trupanion Canada
By:
Very easy to sign up online quote was helpful
Very easy to sign up, online quote was helpful
Insurer: Trupanion Canada
By: