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Poor Service
Unfortunately, my horse has had a lot of medical issues this year. She's a rescue so I've just been trying to get her to a healthy baseline. Seeing that ASPCA cares about animal welfare, I thought they would be a good option. I got comprehensive coverage. I submit claims every time she needs care, and they almost never count towards my deductible or reimbursement. They always find a reason to decline coverage. It makes me think they don't care about animals afterall. The routine care supplemental policy is not worth it. Their annual limits are nowhere near what the care actually costs, so you get a fraction back. They take weeks to process you claims, and if their verdict is incorrect, expect to wait another few weeks to even hear back. Their wait times on the phone are exceptionally long 40+ minutes on hold just to talk to someone. They take weeks to reply to emails. I have been waiting weeks for an estimate for surgery before scheduling it and still have not received an answer. In response to your reply: I did give you a call at that number yesterday and was on hold for 2.5 hours. Once your office closed, you hung up the line, so I was not able to speak with anyone. I cannot commit to being on hold all day. I have sent emails so please feel free to help me there.
Insurer: ASPCA
By: Victoria Harms
I couldn't find my cat's policy
I couldn't find my cat's policy, and asked for help to find it. Although I gave my payment info, initial monies were not taken out. It was all straightened out thanks to my online chat person, Kelly.
Insurer: Trupanion
By: Valued Customer
amazing .
amazing . great customer service and very caring and considerate . I would give more stars if I could 😃
Insurer: Trupanion Canada
By: Scarface
Great customer service
So far, I’m happy with policy and customer service. Easy to submit a claim, helpful customer service and my claims are quickly processed!
Insurer: AKC
By: Glenda
We got a new puppy a year ago
We got a new puppy a year ago. He is very athletic. We researched pet insurance (this was our first time). I have USAA insurance and they partner with Embrace. We selected the right coverage for us and have had great insurance for our dog, Finnigan. Finnigan has had three issues in the last year. The claims were turned around in 48 hours (2nd and 3rd). On line submission was seamless! We would recommend Embrace whole heartedly!
Insurer: Embrace
By: MBG
Wow!!
Wow!!! I am so fortunate to have Embrace. We are experiencing major medical issues with our pup and we would not have been able to give her the care she needs without Embrace. So grateful! 10 stars !
Insurer: Embrace
By: Melissa Baer
Trupanion provides excellent and worry-free service
I have been extremely satisfied with Trupanion. My dog Mollie underwent surgery a few weeks ago and had to have subsequent procedures. Claims were processed literally within minutes and confirmation of approval and payment also within minutes. No surprises, no unexpected fees that weren't covered. When pet owners go through a difficult time, the last thing you want is to deal with an insurance company for coverage. Trupanion is truly the best! Highly recommend it. It has made this event with Mollie less stressful and that I can focus on helping her get back to health.
Insurer: Trupanion
By: Anne
My Medical Nightmare gets a chance at life
My dog Blue is alive today because of Trupanion. Between the quick claims process, to the fact they pay my vet direct in seconds, has made all the difference in the world. My dog is a walking pharmacy, has needed multiple surgeries, treatments, diagnostics and more. Blue is my first dog as an adult, and I never thought for a second I could have a pet that was this sick. No one knows how many ailments she has, because she looks amazing because of the great job her veterinary teams have done and have been able to do because the bill wasn't a problem for me. Over $60,000 in claims and climbing, and my girl has the best life she could ever dream for. I am 1000% thankful for Trupanion.
Insurer: Trupanion Canada
By: Meghan
Brand New
I/we, Bodhi and the family are new to Spot Pet Insurance. It’s literally been 8 days since we joined. Bodhi just had a birthday and is now a year old. We won’t know how well this new insurance will work until his next appointment. I/ we will be sure to send a more in-depth honest review then.😊
Insurer: Spot
By: Annette and Adena
I am very happy I got this insurance…
I am very happy I got this insurance for my dog
Insurer: Embrace
By: Regina Peters