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I had been researching pet insurance for a couple months prior to getting our puppy. After much analysis, I decided to go with embrace and I'm glad I did. Insurance companies have a stereotype of being cold, but that's not the case with embrace. Each member I've spoken to has been extremely personable and genuine. When calling to set up the policy, Peter was excellent in spending over 45 minutes with me on the phone to go over my options and help me choose the right plan for my dog. I had some issues with my vet sending a claim (asked them 4 times, both over the phone and in person on different days). When I reached out to embrace about it, they were able to get my vet to send them the claim on the spot. In order to be fair and objective, my single critique would be reimbursement time. Though, since I've connected it to direct deposit, I've seen a better turnaround time.

I have 2 cats and used to use another insurance company who, after one of my cats had 2 issues - scratched eye [from his sister] and feline acne, raised his deductible rate for the next year! ASPCA has never done anything shady that like. When I have questions they're very helpful and knowledgeable. You can tell most of the reps have pets as they're very compassionate. I've never had any issues with them and am very happy.

Although my claim was for routine wellness, I just want to say the speed in which Embrace processed the claim is awesome. It takes my other pet insurance two to 3 weeks to let you know they are in receipt of your claim and 30 days to process it. If the claim is not submitted within 30 days of the vet visit they will not consider it. Embrace is the Pet Insurance I've been telling my friends about. This is my very first claim with them but I'm already satisfied with the process. I love claims forms. Thanks for being so efficient and professional. :)

I could not be more happy with the decision to choose Healthy Paws to cover the health of my beautiful girl. Carly was diognosed with an oral ameloblastoma 5 weeks ago. She underwent surgery this week to remove the tumor. The stress of this illness is difficult enough, and Healthy Paws has given me the opportunity to focus on my girl without worrying about how I will pay the bills related to her treatment.

If we did not have Embrace Pet Insurance we would not have been able to afford the Liver Shunt diagnosis, treatments, and Surgery that saved our Yorkiepoo Samantha's life.The total cost was over $5500 and Embrace paid over $3600 of that over a 13 month period.

We have 2 Beagle pups who both ended up with cherry eye, requiring both of them to require surgery. Healthy Paws is so affordable and easy to use (especially the phone app). They are very responsive, quick to process your claim and let you know the status of the claim, they let you know if there is anything you need to do and they process and pay the claim quickly. I have recommended healthy paws to all my friends with pets and am ever so grateful I have them for my pet insurance.

Embrace was very timely in looking at my recent claim for my dog Hattie. They kept me informed on the process and when I could expect an answer. Once they determined the claim was valid, I was reimbursed quickly. I hope I never have to file a claim again but I know if I do it will be addressed quickly. Every time I have had to call in to Embrace, they have been very caring and knowledgeable.

I have husky who developed a blocked mucous membrane and were on a wait and see due to the swelling would go up and down. Well she developed a fatty Tumoe around the mucocele and it was decided it should be remove due to compromise to trachea. So we had it removed surgically and it was a hefty bill as it was major surgery. ASPCA pet insurance said they would no cover because the treatment was over 180 days from original diagnosis. I was with them for many years. I begged them to reconsider due to the wait and see. I appealed but to no avail. They also stopped paying for my mix breed for a chronic cough. Needles to say I cancelled because they only pay for easy cheap things and are not there for you when you really need them

Healthy Paws has been so wonderful. At first we weren't sure if we should get our lab doggy insurance or not because we weren't sure if we would need it. Boy were we wrong!!! Shortly after signing up our doggy got so sick! Healthy Paws was there every step of the way. It is so nice knowing that we can get our girl the best care and we don't have to worry about it breaking the bank. Healthy Paws has even reached out to us asking how she is doing! What other doggy ins. would take the time to check on your dog?! It touched our hearts that they truly care. We couldn't of asked for a better company to have our back when it comes to our doggies well-being!!!!

ASPCA is the only insurance I have had for my 2 dogs so can't compare to other but I would not make any changes. I have had no issues and I have no complaints with the coverage I chose. Claims are easy to complete. Getting paid on claims is fast. They send me an email to let me know they received the claim. Within a few days I have the money. Customer service is great. I can call with questions and always have an answer. And I like that they always follow up to see how my dogs are doing.