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Pets Best processed the claim quickly and covered my dog as expected. I am grateful I selected pets best last year!

This is the first time I have used pet insurance. I find the staff friendly and helpful when I get help by phone. I found the website a little confusing, but overrall I really like the company.

I was VERY skeptical on pet insurance. Growing up on a farm that is NOT something that you did. But when we adopted our dog was recommend. We are so glad we listened. The staff at Embrace have been VERY helpful with helping us through the process taking a little stress out of an hectic emergency visit and multiple follow up visits. Embrace was very quick to reimburse us w/out any hassle.

When we adopted our pup from the local shelter we felt the need to look into pet insurance. We tried a free 30 day policy from another provider and were going to stay with them as we received a discount offer from them by email. Turns out they would not honor that offer and we started to search out other providers. That was the best thing for us as we ended up with Heathypaws. Better coverage for less monthly payments. Our beloved pup has more problems than we could have ever anticipated, with eye surgery just last week at $1400.00 and Heathypaws covered 90% for us. Quick claim turn around within days (1-2). Great Company - Great Service - Great Provider

This is a long review but I think you'll find some details that will help you make a well-informed decision about why you should choose Healthy Paws. Since the day we joined, we have been absolutely thrilled to be Healthy Paws customers! I have been in the customer service business a long time, long enough to know when I'm getting lip service customer service and when I'm getting customer service from a company that truly values its customers, and Healthy Paws is a truly human company. They have caring, thoughtful staff that do an outstanding job with customer service, and really with every aspect of their business. So let's start with the basics of why you'd want to become a customer - coverage. You have many options for coverage - different deductible and co-pay options, so you'll be able to find something that fits your budget and your insurance needs. Now let's move on to the coverage of illness/injury - you're simply not going to do any better with another pet insurance company. Healthy Paws covers way more than other companies do, and don't quote me on this one, but I'm pretty sure they even cover at least some holistic treatments. Then what about pre-existing conditions? Sure there may be just one or two, but that's it, and I find them far more than reasonable limitations. I don't even consider them really limitations at all, they are just no-brainers. So coverage is just terrific. And please, don't gripe "they don't cover routine healthcare items." Okay, they don't, and I don't expect them to. That's not why you're buying pet insurance. You're buying it to offset pet care expenses, and sooner or later you're going to have an injury or illness and you're going to face that question, how much is this going to cost me? As much as you love your pets, like we do, you're going to think about money. Well, let's simply remove that burden by having you become a Healthy Paws customer, and rest easy that you've got coverage you can count on. Nothing to worry about anymore. Now, claims handling. This is where many insurance companies stumble, both pet and human insurance companies. Nobody, I mean nobody, handles claims more efficiently or more pleasantly than Healthy Paws. They excel in this area. First of all, you can upload documents to their website to submit a claim. Or, if you prefer, you can download a form that pre-populates some of your specific pet information to make that a little easier. But just submit it online. If

My claim was processed in less than 5 days. Impressed.

I have had nothing but an excellent experience with VPI from the ease of enrollment, very competitive rates, user friendly online website, simple claim submittal, rapid reimbursement and excellent customer service. VPI is truly the best insurance company I have ever worked with.

We have had Embrace for almost a year now for our soft wheaten terrier. They have provided excellent customer service from the beginning! Anytime we call in with questions or need guidance on a claim they follow up immediately! We treat our dog like a child, so we don't hesitate taking him to the vet if we're concerned about him. Embrace feels the same way about pets and understands our needs!

I am very pleased with this insurance. My Labrador is 3 years old. I mostly got this insurance in case of bad illness ie. cancer or bad luck, eating something he shouldn't or being hit by a car. So far only 2 ear infections, bad skin rash and unfortunate lacerations to all 4 paws due to broken glass on a trail. in all 3 cases I was covered. I am hoping that nothing really bad ever happens, but feel safe in knowing that if it does, I have embrace to turn too.

I have just had to make my first claim with Healthy Paws, having bought insurance for my cat 5 years ago. I didn't know what to expect, but the service has exceeded my expectations by far. My cat was recently diagnosed with hyperthyroidism, and my vet recommended a radioactive iodine injection which is very expensive, but I felt was the best option.My vet's office faxed my cat's records on the day she went for her treatment, and all I had to do was scan and upload the itemized bill when she came home. Within a few days I got a personal email confirming that my claim had been approved for the full amount (minus deductible). I was amazed how easy this was, and how friendly the email had been as they also wanted me to let them know how my cat was. Two days later I got another follow up email, again just inquiring my cat was doing (happily she's just fine). Having wondered whether I might have to gear up to fight for my claim, I could not have been more pleasantly surprised. It could not have been an easier and I really appreciated the personal experience. I'm happy to recommend Healthy Paws to anyone who is considering pet insurance.