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Maggie had gastrointestinal issues that had gone on for awhile, having to take her to our veterinarian, then to the vet hospital at the state university. We turned in our claim and were pleased with the fast response.

We have used another company PRIOR to Embrace and they always had an excuse or reason why they wouldn't cover something. Our vet mentioned Embrace to us and I was leery because of how much money we spent monthly with the previous company. I called Embrace to inquire. I was greeted by the nicest customer service representative and she explained everything. We signed our new puppy up and its been the BEST SERVICE AND COVERAGE EVER! We added another new puppy a year later and I am about to call and add our newest puppy. Embrace is awesome, easy to work with, and always concerned about your pet when you call in a claim.

I wish I had Pet Bests for my past dogs. Filing the claim for my puppy was as so easy...just fill in the form, attach your bills, and hit send. My refund should be deposited within a couple of days.I've recommended Pet Best to my friends...

I haven't put through enough claims to determine how I feel about the service overall, but we had a big problem with faxes not being received. My vet tried to fax the medical records 3 times and got so annoyed that she told me she won't handle the insurance forms with Embrace anymore. Staff has been pleasant though.

Our silver lab, Koa, managed to get into a baby bag while we were at work. He opened and ate a few items to include baby food and a bottle of Advil. The bottle was not full, but we had no idea how many pills were in the bottle. We immediately took him to the Animal Hospital in a new state (we recently moved from Arizona to Virginia). Koa was admitted to the hospital for treatment after a consultation with the animal poison control. In all, Koa spent 8 days in the hospital on 24/7 IV fluids and medications for his gastrointestinal tract. I checked the Healthy Paws app and website to verify what I already knew: that his services would be covered. I had two conversations a day with the veterinarians administering Koa's treatment and the discussion often revolved around whether we could afford to keep Koa on the IV fluids until his laboratory results showed that the toxins had been eliminated from his system. This was a touchy subject for the veterinarians because the treatment was close to $1000 a day and while they wanted to recommend the continued treatment they realized that many people could not afford the treatment. I assured them that Koa was covered and that we would and could do anything medically necessary to give Koa the best chance to live a long and healthy life. I cannot emphasize enough the peace of mind that I had throughout this ordeal knowing that I could afford to give Koa the best chance to live a long and healthy life. I never once had to hesitate or look at alternatives to treatment. I first came to Healthy Paws when Koa was a puppy. I chose what I felt was the coverage I wanted at a price that I could afford. I have recommended them to other dog lovers since Koa was a puppy. This event has only strengthened my belief in the truly outstanding service that Healthy Paws provided, and I will continue to recommend them to everyone I know. Our final bill was $8000. I submitted the claim through my app before I even left the hospital, and I received the check in the mail with in 5 days to include a weekend. Koa is healthy, happy, and home with us, and I am not sure that would be the case without Healthy Paws. For our family, the peace of mind of knowing, without a doubt, that we could do anything medically necessary to keep our family member with us for as long as possible was immeasurable, and I have Healthy Paws to thank for that.

I have had Embrace for a few years, and this was the first year I had to use for illness. Claims were paid within a few days, Customer Service answered my questions clearly. Fell very at ease knowing I have this for my cats. Wellness benefit, makes the amount spent yearly worth it. Highly recommend!

I had a chocolate lab that developed diabetes and leg issues in the last two years of her life, she died at 10 last year. Claims were in the last two years. The vet advised me not to put in claims as they happened but compile and submit every few months before the 6 month cut off window as the company preferred less claim submissions. I did and had no refusals or threats to cancel. Overall I did not get back as much as the premiums cost me over 10 years and on a number of occasions I had to call and confirm they got my claim, they had, but it had been misplaced until I called :)

Submitted claim on the Sunday before Memorial day and got a check the following Monday, claims process is very easy and I would never have a pet without insurance with Healthy Paws and would highly recommend them.

Both of my 11 year old chihuahuas have been insured with trupanion since the age of seven. Unfortunately, one of my chihuahuas was diagnosed with congenital heart failure. However, due to our decision to insure them both with pet insurance, we Felt very blessed to have Financial assistance to cover 90% of Clydes medical costs. I always tell my husband I don't know what we would have done if we didn't have Trupanion. Clyde's medical bills have been at least $10,000. We have been very fortunate, and are so happy we made the decision to insure them. Because of this decision, Clyde has had the best medical care and continues to do very well on medication management.

Both of my 11 year old chihuahuas have been insured with trupanion since the age of seven. Unfortunately, one of my chihuahuas was diagnosed with congenital heart failure. However, due to our decision to insure them both with pet insurance, we Felt very blessed to have Financial assistance to cover 90% of Clydes medical costs. I always tell my husband I don't know what we would have done if we didn't have Trupanion. Clyde's medical bills have been at least $10,000. We have been very fortunate, and are so happy we made the decision to insure them. Because of this decision, Clyde has had the best medical care and continues to do very well on medication management.